E-Commerce Business Management
- Deliver revenue, profitability, conversion, and customer experience targets across digital channels.
- Monitor business performance and identify opportunities to improve sales, margin, inventory productivity, availability, and customer acquisition.
- Lead periodic business reviews and provide clear, actionable insights to senior leadership.
Strategic Initiatives & Transformation
- Lead high-impact cross-functional projects that enhance e-commerce capabilities, operating models, and business performance.
- Drive platform enhancements, process improvements, automation initiatives, and digital transformation programs.
- Establish governance, milestone tracking, risk management, and executive reporting for key initiatives.
Fulfilment & Customer Experience
- Partner with Supply Chain and Operations teams to improve fulfilment performance, delivery experience, and customer satisfaction.
- Drive initiatives to reduce cancellations, improve stock availability, and enhance service levels.
- Support implementation of scalable fulfilment and operational solutions.
Analytics & Performance Management
- Develop reporting frameworks, dashboards, and performance reviews to support data-driven decision-making.
- Translate business insights into actions that improve growth, profitability, and operational efficiency.
Stakeholder Management
- Collaborate with senior stakeholders across Commercial, Marketing, Finance, Technology, Supply Chain, Customer Care, and Legal.
- Align teams on priorities, remove execution barriers, and drive timely delivery of business objectives.