POSITION SUMMARY
Our jobs aren't just about processing check-ins and check-outs. Instead, we want to create a welcoming, seamless, and memorable arrival and departure experience for every guest. Our Front Office Receptionists take the initiative to provide professional and efficient front desk services while serving as the first and last point of contact for guests throughout their stay.
Front Office Receptionists are empowered to handle a variety of responsibilities that support daily hotel operations and enhance guest satisfaction. Whether completing check-in and check-out procedures, processing payments, handling cash and credit card transactions, managing room assignments, responding to guest inquiries, resolving concerns, answering telephone calls, or coordinating with other departments, the Front Office Receptionist ensures every interaction is delivered with accuracy, professionalism, and genuine hospitality.
No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, safeguarding guest information, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Front Office Receptionists will be on their feet and moving around for extended periods while maintaining a highly visible presence at the front desk. Performing these responsibilities effectively, accurately handling financial transactions, and delivering exceptional guest service are essential to ensuring a positive guest experience and supporting the overall success of the hotel.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Previous experience in Front Office, Reception, Cashiering, Customer Service, Hospitality, or a related field preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None.
PREFERRED SKILLS
- Proficiency in check-in and check-out procedures
- Cash handling and payment processing experience
- Knowledge of Property Management Systems (PMS)
- Strong customer service and guest relations skills
- Excellent verbal and written communication abilities
- Ability to handle guest complaints professionally and efficiently
- Strong attention to detail and accuracy in financial transactions
- Ability to multitask and work effectively in a fast-paced environment
- Basic knowledge of hotel operations and reservation procedures
- Flexibility to work shifts, weekends, holidays, and overnight schedules as required
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.