Location: Hybrid Jacksonville, FL
Schedule: Rotating 4 days on/4 days off, 6am-6pm. Schedule will include Weekends and Holidays.
Salary: $17.75 - $22.15 per hour based on experience
What work will you perform?
As a Safety and Compliance Representative, you’ll provide regulatory guidance and after-hours support to Landstar’s independent Owner-Operator drivers (internally referred to as Business Capacity Owners or BCOs). You’ll help ensure compliance with federal and state regulations, as well as Landstar policies, while serving as a trusted resource for drivers navigating complex and time-sensitive situations. The ability to remain calm under pressure, communicate professionally, and provide effective support when it matters most will be key to your success. Strong computer skills will also be essential for maintaining accurate records, completing data entry, and supporting required Compliance Department reporting.
Essential Responsibilities:
Monitor Operators on ELDs to ensure Hours of Service Compliance and promptly notify the department of any discrepancies.
Educate and counsel Operators, Agents, and/or Contractors on Hours-of-Service regulations and best practices for staying compliant.
Perform audits on Operators' logs to ensure accuracy and notify the appropriate department of any discrepancies.
Create and maintain accurate compliance reports and data logs using Excel and internal systems.
Handle inbound and outbound calls, providing quality customer service.
Manage backup calls for various Safety & Compliance departments and ensure compliance in situations involving accidents and Hazmat related incidents.
Participate in notifying Operators for Random and Post Accident Drug and Alcohol Testing as required by the FMCSA (Federal Motor Carrier Safety Administration).
Minimum Experience and Qualifications:
High school diploma or general education degree (GED)
1 year experience in administrative customer support
Preferred Experience and Qualifications:
6 months of Safety and/or Compliance experience in the transportation industry
6 months of experience handling inbound calls requiring a high level of urgency, composure, and confidentiality
One year experience in utilizing FMCSA regulation
Knowledge, Skills, and Abilities:
Ability to focus; prioritize, retain, and apply new concepts efficiently in dynamic, fast-paced training environments.
Extensive knowledge of Microsoft Suite (Excel, PowerPoint, Word, Outlook)
Ability to have difficult conversations while maintaining composure
Able to work with minimum supervision using regulatory guidelines available.
Strong communication skills in all modes
Ability to effectively counsel and educate others.
Ability to analyze and interpret data.
Strong organizational skills required.
Ability to follow oral and written instructions.
**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.