Join Dynatrace, a leader in unified observability and security. As a Senior Customer Success Manager, you will be responsible for driving customer adoption of our SaaS/Managed product portfolio, owning renewal strategy, and building brand awareness. You will work closely with sales teams and act as a trusted advisor to our customers. The ideal candidate will have 3-5+ years of relevant experience, strong business acumen, and excellent communication skills in English and German.

Key missions

Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
Own renewal strategy and subsequent on-time renewal of subscription(s) for assigned named accounts.
Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items.