At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Sales Support Manager - Customer Support__
Your role and responsibilities:
In this role, you will have the opportunity to provide customer support and order-related assistance to reach target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your experience by supporting meeting of established targets by overseeing progress and implementing improvement actions as needed.
The work model for the role is: #L-hybrid, 4 days in the office and 1 day WFH
This role is contributing to the ELSB / ELSP commercial operations function in the Americas. Main stakeholders are Hub Leadership, Marketing and Sales, regional leaders and customers
You will be mainly accountable for:
- Focusing on meeting defined targets:
- Strict execution of Cancellation and Returns policy for Regional distribution Centers.
- Support Order Handling Manager with Feeder Factory audit and control of Customer Service policies.
- Monitor and improve performance of Order fulfillment KPIs including: manual Order entry, Order cycle time, Case resolution time, Cancellation reductions and other opex targets.
- Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
- Acting as the first point of contact for Area Sales Managers
- Supporting efficient customer communication by utilizing specific commercial communication tools (Power BI and Salesforce).
Qualifications for the role:
- You are engaged in Customer Service and Operations with and interest in the Electrification market
- You have five years of experience in order Handling and Customer Service roles
- Highly adept in Order Fulfillment processes with an interest of working with Business Intelligence tools to enhance customer experience.
- You are comfortable communicating in English, both in writing and verbally.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.