The Project Director is malomatia’s senior-most client-facing delivery leader and the single point of accountability for the client account. The role owns overall client delivery, contractual service outcomes, executive stakeholder confidence, full engagement P&L, account risk and profitable account growth.
The Project Director represents malomatia to client as the accountable executive for the complete engagement. The role integrates client relationship leadership, service delivery, contract performance, financial management, transformation, workforce readiness, risk and account growth into one account agenda. The Project Director owns the account business plan, protects the contracted baseline, improves profitability and converts qualified opportunities into sustainable revenue, while delegating day-to-day technical and operational management to the appropriate delivery leaders.
Client Delivery and Executive Account Leadership:
• Act as malomatia’s senior accountable leader and primary executive interface for the client engagement.
• Build trusted relationships with client executive sponsors, technology leadership, service owners and airport operational stakeholders.
• Translate contractual commitments and client priorities into an integrated account plan covering service outcomes, transformation, finance, risk, workforce and growth.
• Lead executive steering committees, business reviews and critical escalation forums, ensuring timely decisions and clear accountability.
• Maintain a single, accurate executive view of engagement health, priorities, risks, dependencies and corrective actions.
Service Delivery and Operational Assurance:
• Own end-to-end contracted service outcomes across all in-scope technology towers, while delegating day-to-day delivery management to service and tower leaders.
• Ensure disciplined management of availability, resilience, major incidents, problems, change, capacity, continuity, security, compliance, assets, configuration and service-level obligations.
• Act as the senior escalation authority for major disruption, chronic performance issues and material customer concerns.
• Demand evidence-based root-cause analysis, corrective action and prevention of recurring incidents.
• Ensure airport operational criticality, controlled change, business continuity and service recovery requirements are reflected in delivery decisions.
Mobilization and Transition Oversight:
• Provide executive sponsorship and governance for mobilization and transition, without replacing the designated Transition Manager’s operational responsibilities.
• Assure readiness across resources, knowledge transfer, access, tooling, CMDB, documentation, operational processes, service acceptance and customer communications.
• Review transition risks, dependencies, readiness evidence and recovery actions; escalate material gaps before service acceptance.
• Ensure a controlled handover into steady-state operations with clear ownership, acceptance criteria and unresolved-item governance.
Commercial, Contract and Financial Leadership:
• Own engagement P&L, revenue assurance, gross margin, billing readiness, cost-to-serve, forecast accuracy and financial risk.
• Ensure service commitments remain within approved scope, assumptions, dependencies, contract terms and commercial baselines.
• Govern change requests, variations, out-of-scope demand, service credits, claims and material commercial exposures with Finance, Legal and Sales.
• Maintain an executive view of financial performance, cash and billing blockers, margin leakage, recovery actions and material decisions.
• Balance service quality, resilience and customer value with disciplined commercial management.
Customer Value, Transformation and Continual Improvement:
• Maintain a governed improvement and transformation roadmap linked to resilience, productivity, user experience, operational efficiency and client priorities.
• Ensure each initiative has an approved business case, measurable outcome, accountable owner, delivery plan and dependency assessment.
• Use service data, trends and recurring issues to prioritize automation, modernization, lifecycle actions and technology refresh recommendations.
• Protect service stability, security, regulatory obligations and live airport operations during transformation.
Account Growth and Business Development:
• Develop an account growth plan based on validated client needs, contract boundaries, delivery feasibility and measurable customer value.
• Identify and qualify service extensions, projects, transformation initiatives and technology-refresh opportunities with Sales, Presales and Practice leadership.
• Lead executive positioning, opportunity shaping, proposal defence and negotiation support for strategic opportunities.
• Ensure architecture, capacity, risk, contractual route and commercial viability are validated before commitments are made.
Risk, Security, Compliance and Assurance:
• Own the engagement-level risk and issue posture, with timely escalation of material operational, contractual, financial, security, regulatory and reputational risks.
• Ensure compliance with client policies, airport security and access requirements, applicable Qatar obligations, malomatia governance and relevant ISO/IEC 20000 and ISO/IEC 27001 controls.
• Ensure audit findings, control gaps and non-conformities have accountable remediation plans and closure evidence.
• Protect confidentiality, data handling, segregation of duties and conflict-of-interest controls across the engagement.
People and Organization Leadership
• Build and lead a high-performing engagement organization with clear roles, delegated authority and measurable accountability.
• Confirm workforce readiness, succession coverage, critical-skill availability, duty management and contingency arrangements.
• Coach senior delivery leaders and establish a culture of ownership, transparency, customer focus and cross-functional collaboration.
• Work with HR and Practice leadership on priority hiring, onboarding, retention, performance management and capability development.
Mandatory Selection Criteria:
• Minimum 15 years of progressive IT experience, including at least 8 years in senior managed-services, outsourcing, programme, account or technology-operations leadership.
• Demonstrated accountability for a large, complex, mission-critical 24x7 technology-services engagement with demanding availability, resilience and continuity expectations.
• Proven experience as the senior client-facing and accountable delivery executive for a large, complex managed-services or technology-operations account, including executive governance, service commitments, major escalations and client-confidence recovery.
• Demonstrated end-to-end accountability for integrated delivery across multiple technology towers, with authority to align operational, technical, commercial and transformation teams around client outcomes.
• Strong commercial record covering P&L, financial forecasting, margin protection, revenue assurance, contract governance and disciplined change control.
• Experience leading mobilization or transition into steady-state managed services, including readiness gates, knowledge transfer, service acceptance and operational stabilization.
• Working knowledge of ITIL 4 service-management practices, major-incident governance, service continuity, capacity, problem management and continual improvement.
• Ability to lead senior technical and service-delivery managers across infrastructure, cloud, network, workplace, monitoring and operational support domains.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business or a related discipline.
• Fluent professional English, written and spoken, with strong executive writing and presentation capability.
Strongly Preferred:
• Leadership experience in aviation, airport technology, transportation, critical national infrastructure, utilities, telecommunications, banking or another high-availability 24x7 environment.
• Direct airport-operations experience is advantageous but not mandatory where the candidate has successfully led comparable mission-critical environments and can demonstrate strong operational-risk, resilience and stakeholder leadership.
• Qatar or GCC enterprise/government experience and familiarity with customer-facing delivery in the region.
• Experience combining operational accountability with structured account development and value-led growth.
• PMP, PRINCE2 Practitioner or equivalent programme/project credential; ITIL 4 certification is strongly preferred.
• Working knowledge of ISO/IEC 20000, ISO/IEC 27001, COBIT and formal programme governance.
Core Competencies:
• Executive presence, concise communication and credible decision-making under pressure
• Mission-critical service leadership, operational resilience and major-incident command
• Customer relationship management and influence across executive, operational and technical stakeholders
• Commercial judgment, financial acumen and contract discipline
• Programme mobilization, transition assurance and operational-readiness governance
• Risk-based prioritization, structured problem solving and evidence-based performance management
• Ability to connect service data, customer priorities and business cases to practical transformation
• Leadership across organizational and cultural boundaries, with strong talent-development capability
• Account strategy, opportunity qualification and value-based growth without compromising delivery