Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Lead Practice Assistant serves as a central point of contact for staff, patients, and providers, supporting front-end and administrative teams, ensuring compliance with organizational policies and regulatory standards, and promoting a smooth, patient-centered workflow. This position requires strong organizational, problem-solving, and communication skills to enhance clinic operations and support the overall goals of the pulmonary program.
Qualifications
- Review schedules to optimize appointment utilization and accommodate new patients whenever possible
- Review the DAR for the upcoming to identify coverage gaps or prior authorization requirements; proactively contact patients and secure necessary PA’s to ensure visit readiness
- Coordinate and secure prior authorizations for patients referred to for outside diagnostic testing and follow up visits ensuring compliance with insurance requirements and minimizing delays
- Assist with telephone triage and administrative support by providing phone coverage during high-volume periods or staff absences
- Monitor and manage the Outstanding Orders Follow-Up queue weekly, ensuring all orders are accurately attached and removing orders for patients who choose not to schedule appointments
- Manage the fax pool by reviewing, triaging, and distributing incoming faxes, ensuring documents are accurately routed, and addressed in a timely manner
- Support the onboarding and development of new team members through training, workflow instruction, and knowledge sharing to ensure successful integration into clinic operations
- Other duties as assigned.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$21.73 - $31.02/Hourly
Grade
5
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.