Job Summary
The Nordic Center Attendant offers the highest level of guest service, responding in a professional, accurate, and courteous manner providing information, sales, rentals, and reservations to guests of the Nordic Center. Assists with trail maintenance, manual snow removal, and cleaning of the Nordic Center.
Job Duties and Responsibilities
Uphold and support Nordic/Recreation expectations Great Service, Quality Programming and Safety.
Assist department with minimizing liability and risk.
Follow activity standard operation procedures (SOP’s) and uphold facilitation standards for Nordic Center as outlined in training.
Communicate, promote, sell and encourage all on and off-site program participation.
Staff the desk at the Nordic Center and Cross-Country grooming.
Perform all daily desk operations including reservations, accurate relay of information, sales and transactions, rental and resort information.
Assist guests with programing in Nordic, and Recreation reservations. Clearly explain reservation information including check in process, location, price, cancellation policy, and other important details pertaining to a specific activity.
Exchange reservations for alternate days or times due to weather delays, process refunds for those reservations that cannot be moved.
Maintain professional telephone etiquette when conversing with guests and/or program vendors.
Communicate any program suggestions, complaints, and compliments to the supervisor in a timely manner.
Perform daily set up, end of day pick-up, and cleaning/organization of Nordic Center equipment.
Complete daily opening and closing standard operation procedures for the Nordic Center, as well as additional paperwork required for reports, rentals, wait lists, hot sheets, and reservation forms.
Ensure desk areas have basic operational supplies including pens, receipt paper, printer paper, cards, trash bags, first aid supplies, towels, etc.
Assist with back of the house upkeep. Keeps desk and Nordic Center organized and presentable.
Retail sales of hard and soft goods.
Assist guests with snowshoe rentals, fat tire bike rentals, and cross-country rentals as needed and completes necessary sign out forms.
Perform standard rental equipment upkeep and maintenance for Nordic Center rental equipment, Fat Tire Bikes, and Snowshoes.
Basic ski shop repairs, ski mounting, bike cleaning, and snowshoe binding testing.
Assist with the grooming equipment upkeep and reports any issues of broken items.
Assist with trail preparation as needed.
Properly file Function Sheets and completed liability waivers.
Interact and provide a safe, fun environment at all times.
Work special events and other programming as needed.
Follow all safe work practices to include the use of personal protection equipment (PPE) and Blood Borne Pathogens (BBP) procedures when around injuries.
Other duties as assigned.
Job Specifications
Competencies:
Previous Nordic and reservation experience is desirable but not required.
CPR/AED required/provided.
Excellent guest service.
Clear and concise verbal communication skills.
Must possess a high level of concentration, self-motivation, the ability to multi-task and the drive to have fun.
Previous experience working with children a plus.
Must have the ability to work independently.
Dependable and meets goals.
Exemplifies professional conduct and adherence to company Core Values.
Education:
High school diploma or equivalent.
Combination of education and experience that enables performance of all aspects of the position.
Physical & Other Requirements:
While performing the duties of this Job, the employee is regularly required to stand and talk or hear.
The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
The employee must regularly lift and /or move up to 50 pounds.
Must be able to work in varying weather conditions.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Minimum 18 years old.
Evenings, weekends and holidays are a regular part of the schedule.
Non-smoking candidates preferred.