Overview

The Support Operations Manager serves as a key member of the Protective Services leadership team, responsible for overseeing critical support functions that enable safe, secure, and efficient security operations across a complex, mission-driven environment. This position provides leadership for Resource Protection, Physical Security, Locksmith Operations, Emergency Management support, operational planning, and policy administration.

Responsibilities

Lead and manage support operations programs, including Resource Protection, Physical Security, Locksmith Services, and Emergency Management functions.
Provide supervision, direction, and performance oversight for assigned personnel, ensuring operational objectives are achieved and service levels are maintained.
Establish priorities, allocate resources, and coordinate activities to support organizational goals and mission requirements.
Evaluate operational effectiveness and implement improvements that enhance efficiency, compliance, and customer service.
Develop, review, update, and maintain operational policies, procedures, directives, post orders, emergency instructions, and security-related guidance.
Ensure policies and procedures remain current, effective, and aligned with applicable laws, regulations, organizational requirements, and industry best practices.
Coordinate document development, review, approval, and publication processes.
Communicate policy changes and operational guidance to affected personnel and stakeholders.
Lead planning and coordination activities supporting launch operations, VIP visits, special events, contingency operations, and other mission-critical activities.
Develop staffing plans, deployment strategies, schedules, duty rosters, and operational timelines to support event requirements.
Coordinate activities with internal leadership, emergency responders, law enforcement agencies, public affairs personnel, and external stakeholders.
Ensure appropriate security and operational support is in place to meet safety, security, and mission requirements.
Other duties as assigned

Qualifications

Minimum Qualifications:

Associate's degree in Criminal Justice, Homeland Security, Emergency Management, Public Administration, Business Administration, Security Management, or a related field required.
Equivalent combinations of education, military service, law enforcement experience, and leadership experience may be considered.
Minimum of seven (7) years of progressively responsible experience in security operations, law enforcement, emergency management, military operations, physical security, or a related field.
Minimum of three (3) years of supervisory or management experience.
Experience coordinating complex operational activities, special events, emergency response operations, or security programs.
Must be able to obtain and maintain a DoD Secret Security Clearance.
Must maintain firearms qualifications and other required operational certifications.
Successfully pass background and drug screening.

Preferred Qualifications:

Experience developing policies, procedures, operational plans, and workforce schedules preferred.
Bachelor's degree preferred

Knowledge, Skills and Abilities:

Demonstrated ability to lead teams, manage operations, and drive organizational performance.
Experience supervising personnel and managing multiple functional areas simultaneously.
Ability to influence, motivate, and develop employees.
Knowledge of security operations, resource protection, physical security, emergency management, and incident response principles.
Understanding of operational planning, contingency management, and risk mitigation practices.
Familiarity with physical security technologies, access control systems, and emergency preparedness procedures.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and related business applications.
Experience with reporting systems, scheduling platforms, document management systems, and operational databases preferred.