Customer Service Administrator

Peterborough, UK · On site · Posted 1d Leaves the board in 6 days
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Advert:

Customer Supply Chain Administrator

Location: Peterborough

Are you highly organised, confident using Excel and looking for an opportunity to build a career in customer service and supply chain? We are looking for a proactive and customer-focused Customer Supply Chain Administrator to join our team in Peterborough.

This is an excellent opportunity for someone early in their career or looking to move into a supply chain environment. Full training will be provided, so previous supply chain experience is not essential. What matters most is your attitude, attention to detail and commitment to delivering an outstanding customer experience.

About the Role

As a Customer Supply Chain Administrator, you will play a key role in ensuring customer orders are processed accurately and efficiently while maintaining excellent communication throughout the order journey.

You'll be more than just an order processor. We're looking for someone who takes ownership, enjoys solving problems and is always looking for ways to improve processes and enhance the customer experience.

Working closely with internal teams including Planning, Logistics, Commercial and Finance, you'll help ensure customers receive the highest level of service and support.

Key Responsibilities

  • Process customer orders accurately and on time.
  • Respond to customer enquiries via email and telephone in a professional and timely manner.
  • Keep customers informed of order updates, stock availability and delivery schedules.
  • Proactively communicate shortages, order changes and delivery delays.
  • Work closely with internal departments to resolve customer issues quickly and effectively.
  • Liaise with logistics partners regarding deliveries, collections, returns and rebookings.
  • Record and support the resolution of customer complaints.
  • Take ownership of customer queries through to successful resolution.
  • Maintain accurate customer and order data within business systems.
  • Use Excel to update spreadsheets, analyse information and produce reports.
  • Identify and resolve data discrepancies before they affect customers.
  • Contribute ideas to improve processes, efficiency and customer satisfaction.
  • Support continuous improvement initiatives and small-scale projects across the team.

What We're Looking For

We welcome applications from individuals with backgrounds in customer service, administration, retail, hospitality or similar environments.

You will ideally have:

  • Strong computer skills, particularly Microsoft Excel.
  • Confidence working with email and learning new business systems.
  • Excellent organisational skills and attention to detail.
  • Strong verbal and written communication skills.
  • A proactive and positive attitude.
  • A genuine passion for delivering great customer service.
  • Good problem-solving abilities and a willingness to investigate issues.
  • The confidence to suggest improvements and challenge existing processes constructively.
  • A willingness to learn and develop new skills.
  • The ability to work collaboratively as part of a team

What can we offer you?

  • Competitive salary / rate of pay
  • 25 days annual leave, plus 8 Bank Holiday
  • Option to purchase additional annual leave
  • A day off work to support our charity partners
  • Flexible working options
  • Pension
  • Medical benefit
  • And access to a HUB that offers many discounts from a range of suppliers and retailers

About The Hain Celestial Group

Hain Celestial Group is a leading health and wellness company whose purpose is to inspire healthier living for people, communities and the planet through better-for-you brands. For more than 30 years, our portfolio of beloved brands has intentionally focused on delivering nutrition and well-being that positively impacts today and tomorrow. Headquartered in Hoboken, N.J., Hain Celestial’s products across snacks, baby/kids, beverages, meal preparation, and personal care, are marketed and sold in over 75 countries around the world. Our leading brands include Garden Veggie™ snacks, Terra® chips, Garden of Eatin’® snacks, Earth’s Best® and Ella’s Kitchen® baby and kids foods, Celestial Seasonings® teas, Joya® and Natumi® plant-based beverages, Greek Gods® yogurt, Cully & Sully®, Imagine® and New Covent Garden® soups, Yves® and Linda McCartney’s® (under license) meat-free, and Alba Botanica® natural sun care, among others.

Hain Celestial UK
In the UK, Hain is one of the UK's leading food companies. We create food and drink products with natural goodness at their core. We're the business behind a host of household brands - Hartley's jams and jellies, Sun-Pat peanut butters, New Covent Garden Soup Co., Linda McCartney's meat free food, and Yorkshire Provender to name a few. Nearly half of our business is private label - we create quality freshly prepared fruit and juices, desserts, soups, sweet spreads and meat free products for our retail partners.
Over our sites up and down the UK, we employ circa 1,200 people in roles within Production, Supply Chain, Product Development, Sales and Marketing, and through to our Finance, HR, IT and beyond. Each of our colleagues is vital to our continued success. That's why we target the best talent, and help to develop them through the ranks.

Our Values

Own It – I am empowered and accountable for improving Hain’s business results and impact

Win Together – I collaborate with others to grow, deliver and celebrate success.

Foster Inclusion – I create an environment where everyone feels welcome, respected and valued for their uniqueness.

Be Curious – I explore ideas & insights with a growth mindset.

Our Purpose

To inspire healthier living for people, communities & the planet through better-for-you brands

Our Mission

To build purpose-driven brands that make healthier living more attainable by empowering our people, engaging our partners, and living our lives.

If you need reasonable adjustments made to the recruitment process, please let us know so we can support you in the right way.

If Hain sounds like the company you'd like to contribute your energy and enthusiasm towards, and come on an exciting journey with us, then we can't wait to hear from you!