Customer Success Manager

Remote, Beijing, CN · Remote · Posted 1d Leaves the board in 6 days
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Bigabid is an innovative technology company led by data scientists and engineers devoted to mobile app growth. Our proprietary ad platforms powered by machine learning are the outcome of that devotion. Bigabid delivers measurable growth for leading mobile app developers worldwide through advanced programmatic user acquisition and retargeting technologies.

Recognized by AppsFlyer as the #1 iOS retargeting partner for Casino Gaming in North America, and top 3 across the board.

As a Customer Success Manager, you will be instrumental in driving revenue-generating growth and retention initiatives. You will work with Bigabid’s global team to grow Bigabid's business among Greater China (GCR) clients going global while ensuring our clients' success.

With product expertise, you will share best practices and recommendations with clients. With client expertise, you will act as the clients' voice to Product and R&D to help guide internal strategy.

Bigabid is a fantastic place to work (Our APAC HQ office is located in Beijing). We reward talent. Our employees support each other to advance individually and as a team. Most of all, we exceed our client’s expectations while still having fun.

Responsibilities:

  • Customer Onboarding – create a smooth and easy onboarding experience for our clients.
  • Ensure ongoing monthly client budgets are maintained, fulfilled, and scaling.
  • Closely collaborate between our clients, product, and sales team
  • Identify new business opportunities by up-selling and cross-selling across several products within the Bigabid suite of ML technologies
  • Own the global growth of GCR clients: resolve optimization issues independently and deliver reporting and performance analysis.
  • Customer Advocacy – create value for the client in the form of case studies, product reviews, surveys, etc.
  • Partner with Product and R&D to turn client feedback into roadmap input.
  • Ongoing client communication and relationship building.

Requirements

  • 5+ years of experience as a CSM/AM in programmatic DSP- Must
  • Knowledge of the programmatic industry and experience with programmatic ads, user acquisition, or retargeting- Must
  • Experience in the Ad-tech industry- Must
  • Hands-on experience managing multiple strategic gaming accounts - Must
  • Exceptional client management skills. Ability to lead business reviews and planning with client growth leads
  • Familiar with executing daily campaign management, with sufficient experience in managing and optimizing campaigns, and capable of accurately presenting results through data.
  • Team player with a “can do” attitude
  • Ability to understand complex technology and explain it simply
  • Native-level Mandarin and professional working English (written and spoken).
  • Dynamic, fun-loving, and yet driven! We believe in working hard while keeping a great atmosphere.

Excerpt

Be an advocate for our customers and guide our internal strategy. Work on a global scale to grow Bigabid's business in APAC, with customer's goals in mind