About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Role: Desktop Engineer (AV/VIP Support)
Location: Bridgewater NJ (onsite)
Experience: 8+ Years
Role Summary:
IT Infrastructure Service Specialist – VIP Support provides advanced, hands-on technology support for business users, VIP users, executive stakeholders, AV services, site operations, and limited laboratory technology support as needed. This role supports end-user computing, mobile devices, peripherals, and related IT infrastructure to help maintain reliable, secure, and compliant operations.
The successful candidate will bring strong technical troubleshooting skills, a customer-focused mindset, and experience supporting technology in a pharmaceutical, biotechnology, life sciences, manufacturing, or similarly regulated environment. This individual will work closely with internal IT teams, business stakeholders, executives, and laboratory personnel to resolve issues, support technology deployments, and minimize operational disruption.
Required Skills & Experience
- Bachelor’s degree in information technology, Computer Science, Engineering, Life Sciences, or a related field.
- Minimum 7 years of hands-on, on-site IT support experience in an enterprise environment.
- Strong end-user computing support experience across laptops, desktops, mobile devices, printers, peripherals, and endpoint tools.
- Proven troubleshooting skills across hardware, software, operating systems, network connectivity, access, and service requests.
- Experience with IT asset lifecycle support, deployments, incident management, and technical documentation
Preferred Qualification:
- Experience in pharmaceutical, biotechnology, life sciences, manufacturing, or other regulated environments.
- Exposure to laboratory technology, scientific instrument workstations, or third-party service coordination.
- Experience supporting research, manufacturing, laboratory, executive, or business-critical teams.
- Relevant certifications such as Microsoft, ITIL, CompTIA, Cisco, or equivalent credentials.
Technical Knowledge and Skills:
- Microsoft Windows, Microsoft 365, endpoint management, device configuration, and software deployment.
- Desktop, laptop, mobile device, printer, scanner, peripheral, and conference room technology support.
- Basic networking concepts, including TCP/IP, Wi-Fi, VPN, DNS, DHCP, and connectivity troubleshooting.
- IT service management platforms, preferably ServiceNow, with strong ticket documentation discipline.
- User account administration, access control, cybersecurity awareness, change management, and data integrity practices.
- PowerShell, Windows scripting, Linux, Excel macros, or automation experience is a plus.
Why should you apply for this role?
As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.
Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.