Finance Automation & Process Support Analyst managing automated processes.
· Support the monitoring and management of finance automated processes, assist in root cause analysis to troubleshoot issues, and collaborate with the team to implement permanent fixes for improved process stability and efficiency
· Ideate and implement data-driven business insights for effective and efficient system and automated process
· Collaborate with key stakeholders – Process team, Technology partner & Product owners
· Quickly grasp new processes and ensure seamless support & execution
· Pursue continuous improvement in execution, lead intelligent automation and monitor compliance with policies
· Responsible for improving the control environment by ensuring satisfactory audit experience and enhancing internal controls
· Responsible for and ensuring compliance with service level agreements (SLA), internal guidelines, accounting policies, and regulatory requirements
· Support/participate in standardization and continuous improvement initiatives as well as other business partner initiatives
· Ensure controls & compliance with prevailing policies & procedures such as SOX, Process Risk Self-Assessment, and support Statutory/Internal audits
· Bachelor’s degree in computer science, Information Systems, Business Administration, or other equivalent
· 1-2 years of experience in automation/system support / RPA
· Functional knowledge on Finance and Finance applications/technology
· Strong knowledge of RPA, well-Developed Analytical Skills including financial accounting / reporting understanding
. Basic knowledge or hands-on exposure to Artificial Intelligence (AI), Generative AI, and AI-powered automation tools to support process optimization and operational efficiency
· A fast/keen learner with the ability to learn a detailed process quickly
· Ability to share technical knowledge and proactively encourage others to do the same
· Excellent verbal and written communication skills
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.