Solutions Configuration Manager

Location: Austin TX

Type: Fixed Term Employee (6 months with possible extension, including Benefits).

Job Summary

Leads a team of two while remaining a hands-on contributor, configuring and building SKU-level BOMs and solutions for enterprise-class customers and products. The role owns the quality and throughput of the team’s output, sets the standard for client environment discovery, and personally handles the most complex or high-stakes configurations.

Responsibilities

Hands-on configuration and BOM build

Configure and validate enterprise solutions (base systems, options, software/licensing, support and services) and build multi-level BOMs with correct attach rules, dependencies, and exclusions
Take ownership of complex, strategic, or escalated configurations
Validate compatibility, lifecycle status (EOL/EOS), regional availability, and alignment to contract pricing and customer-specific SKUs
Configure and maintain solutions in CPQ and ERP tools

Pre-build client and environment discovery

Lead discovery for new and strategic clients: their systems landscape (CPQ, ERP, procurement portals, catalogs), technical standards, approved vendor lists, and compliance constraints
Produce and maintain client profiles and configuration requirements documents, and ensure the team works from them
Serve as the technical point of contact for client stakeholders during onboarding

Team leadership

Lead, coach, and develop two engineers: set priorities, assign work by complexity and skill
Review team output before delivery; provide fast, constructive feedback and teach through review
Manage workload and capacity, and flag staffing or timeline risk early
Onboard new team members and cross-train to reduce single points of failure

Process and quality

Own configuration standards, templates, reusable reference builds, and QA checklists
Track and report team metrics: first-pass validity, turnaround, error and rejection rates
Drive root-cause analysis on errors and implement preventive fixes
Identify automation and process improvement opportunities

Stakeholder collaboration

Work with sales, solution architects, supply chain, and vendor/OEM teams to resolve exceptions
Provide clear status updates and escalations to management and clients

Eligibility Requirements

5-8 years in solutions configuration, technical pre-sales support, or product/config data for enterprise products
1+ years leading, mentoring, or acting as a team lead
Working knowledge of enterprise IT product families (compute, storage, networking, software licensing) or equivalent enterprise product domain
Strong understanding of BOM structures, SKU hierarchies, and bundling/attach logic
Proven ability to learn client systems quickly and document them clearly
Advanced Excel; comfort with bulk-load and integration formats

Preferred Qualification

Technical certifications relevant to the product domain
Experience with enterprise with contract-specific catalogs
Consulting or managed-services delivery background

Core Competencies

Player-coach mindset: delivers personally while raising the team’s capability
Technical depth with client-facing communication
Quality ownership and process discipline
Prioritization and workload management
Coaching and constructive feedback

In the US, the target base salary for this role is $175,000-$180,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

You can also find us on:

https://www.linkedin.com/company/eclerx/

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here