The Infrastructure as a Service (IaaS) team is responsible for managing and supporting the organization's core IT infrastructure, including servers and virtual machines. The team focuses on infrastructure provisioning, configuration, monitoring, maintenance, and troubleshooting to ensure high availability, reliability, security, and performance.
The IaaS team also supports infrastructure automation, capacity planning, incident resolution, and infrastructure optimization. Its primary goal is to provide a stable, scalable, secure, and cost-effective infrastructure platform that enables applications and business services to run smoothly.
- Support day-to-day infrastructure operations across Windows and Linux server environments along with server administration, configuration, maintenance, and troubleshooting.
- Monitor infrastructure health, availability, capacity, and performance & investigate and resolve infrastructure incidents and service requests within defined SLAs.
- Assist with server provisioning, builds, deployments, decommissioning & support infrastructure migration, technology refresh, and modernization projects.
- Perform system-level troubleshooting, log analysis, and performance optimization.
- Support user access management, permissions, and system configuration activities.
- Maintain infrastructure security, OS hardening, and compliance standards.
- Assist with storage, file systems, networking, DNS, and connectivity troubleshooting.
- Participate in incident, problem, and change management processes.
- Support root cause analysis (RCA) and implementation of preventive measures.
- Assist with backup, recovery, high availability, and disaster recovery activities.
- Support automation and scripting using PowerShell, Shell, Python, or Ansible.
- Collaborate with application, database, network, storage, security, and cloud teams.
- Participate in project implementation, testing, cutover, and post-deployment support.
- Maintain SOPs, technical documentation, operational runbooks, and audit evidence.
- Demonstrate strong problem-solving, ownership, teamwork, and ability to balance BAU operations with project deliverables.
- Bachelor's degree or master’s degree in Computer Science, Computer Engineering or equivalent work experience
- 10+ years of industry experience with 3+ years of software development experience in Python and Go.
- Experience in Java8+ and Spring/Spring Boot frameworks is a plus, but not required
- Understanding of Linux functionalities / features as well as good experience of shell scripting
- Experience in clouds platforms such as AWS, GCP and Azure is beneficial
- Good understanding of Container & Orchestration Technologies such as Docker, Kubernetes, and OpenShift
- Experience in automation tools such as Ansible
- Experience in NoSQL databases such as Couchbase preferred
- Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD)
- Ability to effectively interpret technical and business objectives and challenges and articulate solutions
- Good written and verbal communication skills
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.