Infrastructure Engineer II

Looking for a skilled and proactive Linux/Window Engineer to manage, support, and enhance enterprise Linux/Windows infrastructure. The role will involve a combination of Business-as-Usual (BAU) operational support and infrastructure project delivery, ensuring high availability, performance, security, and stability of Windows/Linux-based systems.

The ideal candidate should possess strong technical expertise in Linux/Windows administration, troubleshooting, automation and infrastructure operations, along with experience supporting technology transformation, migration, and modernization initiatives.

• Works closely with Operations and Engineering Teams to identify feature sets that impact private and public cloud platforms to ensure availability and reduce toil

• Performs hands-on architecture, design and development of monitoring systems to provide continuous support for ongoing infrastructure and application availability

• Understands current incidents and provides solutions to detect, recover, and prevent re-occurrence

1. Strong hands-on experience in OS(Linux/Windows) administration, to manage day-to-day Linux/Windows BAU operations and production support.
2. Troubleshoot OS-level incidents and resolve technical issues within SLAs and perform Linux server health checks, monitoring, and performance tuning. Manage kernel upgrades, support Linux server builds, provisioning, and configuration.
3. Troubleshoot Linux/Windows networking, DNS, NFS, SSH, and connectivity issues.
4. Support infrastructure upgrades, migrations, and modernization projects.
5. Execute planned changes, maintenance activities, and production deployments.
6. Perform root cause analysis (RCA) and implement permanent fixes.
7. Develop automation using Shell scripting, Python, or Ansible.
8. Support vulnerability management, OS hardening, compliance activities and Work with VMware and virtualized Linux environments.
9. Support backup, recovery, high availability, and disaster recovery activities.
10. Collaborate with application, database, network, storage, and security teams.
11. Follow ITIL processes for incident, problem, and change management.
12. Maintain SOPs, technical documentation, and operational runbooks.
13. Support project implementation, testing, cutover, and post-deployment activities.
14. Demonstrate strong troubleshooting, ownership, stakeholder management, and ability to balance BAU and project deliverables.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
• 5–8 years of relevant experience in Linux infrastructure administration and enterprise production support.
• Proven experience balancing BAU operational responsibilities with infrastructure engineering and project implementation activities.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.