As the Digital Delivery Production Lead, you’ll partner with cross-functional teams to drive CLM expansion within ASO Operations. You’ll take end-to-end accountability for process optimization and risk mitigation by identifying risks early, standardizing processes, building repeatable solution templates, and iterating on efficiency to scale our operations sustainably.
Minimum Qualifications
7+ years of experience in e-commerce, end-to-end digital solution delivery, or project execution.
Experience collaborating and communicating across cross-functional teams including technical teams and others such as marketing and operations teams to deliver projects at scale.
Experience structuring ambiguous business, operational, and technical challenges to deliver solutions.
Experience troubleshooting and resolving complex operational or technical issues with attention to detail and a focus on the customer experience.
Ability to accommodate a flexible work schedule during critical business periods and in support of a global team.
Preferred Qualifications
Bachelor’s degree or equivalent practical experience.
Knowledge of HTML and CSS for email template content rendering across quality assurance (QA), clients, and locales.
Experience in CLM system deployment, cross-platform rollout, and end-to-end execution workflows for digital system launches.
Understanding of system Application Programming Interface (API) integration, data pipelines, user tag architecture, and cross-system data logic.
Experience troubleshooting post-launch functional defects and data consistency issues.
Ability to navigate complex decisions and align conflicting points of view.