Head of Partner Management

(Europe) (m/f/d)

Tkg Europe
Luxembourg
Full-time, permanent

About the role

Tkg Europe is looking for a Head of Partner Management (Europe) to be the main link
between tkg and a leading telecommunications client. You will act as single point of contact
(SPOC) and strategic partner to the client's Customer Operations leadership team. You will
advise and guide rather than manage: the role has no formal management authority over client employees.

Your responsibilities

• Act as SPOC and trusted advisor to the Customer Operations leadership team
• Provide strategic category leadership advice and executive-level advisory support
• Advise on procurement transformation, supplier strategy and operating model design
• Advise on supplier governance and supplier relationship management (SRM)
• Identify commercial opportunities and bring them into the client relationship
• Support stakeholder engagement across the client organisation
• Coach and develop client teams to build lasting capability
• Own the monthly governance process and manage the advisory engagement, bringing
in tkg specialists where they add value
• Safeguard the quality, commercial health and long-term growth of the partnership
Your profile

• Required: Proven in-depth knowledge of the BPO industry and Customer Operations

Job Description

• Required: Fluent English, Spanish and German. Other European languages are an
advantage
• Required: Valid permission to work in Luxembourg
• Required: Availability for frequent on-site meetings with the client in Luxembourg
• +10 years of experience in consulting, procurement, vendor management or partner
management at senior level
• Track record of advising executives and building trust at senior leadership level
• Strong skills in stakeholder management, negotiation and communication
• Ability to influence without formal authority
• Experience in telecommunications is an advantage
• Willingness to travel occasionally

What we offer

• A high-visibility, senior role in a long-term strategic partnership
• Varied, intellectually demanding advisory work
• Competitive salary and benefits
• Professional development and a collaborative team

How to apply

Please send your CV and a short cover letter to our e-mail.