INSEAD is seeking an Assistant Director, Client Relations to join our Executive Education Department. This is a full-time, permanent position based at either our Asia Campus in Singapore. A hybrid working model is in place – 3 days on campus, 2 days from home.
About the job
Reporting to the Senior Directors, Corporate Partnerships, you will be responsible for the account management of a portfolio of clients in markets under the APAC region, as well as some specific tasks for other key clients, as well as maintain the revenue stream from the assigned portfolio by ensuring client satisfaction (programme design and delivery, relationship quality) resulting in repeat business. In addition, you will also take a leading role in new business development for a certain segment of clients. As our programmes are complex products that require a consultative approach to both understand the needs of our clients and to tailor suitable packages, it will require somebody skilled at developing relationships and a strong background in “solution selling”.
Your role within the team
- Act as main point of contact for the clients within the assigned portfolio of programmes
- Develop and execute on Client Strategy by analysing current state, evolution and expected growth of clients
- Effectively partner with clients & advise on best programmes and products; while communicating with Faculty and Operations team regarding aspects of client delivery
- Process the administrative and contractual aspects of Customised Programmes (CSPs), some of which are highly complex contracts which require attention to detail and persistency
- Support the sales process for new business by contributing to proposal preparation and contribute to the growth of the region, including management of loyalty Open Enrolment Programmes (OEPs) accounts and identify new growth opportunities for existing clients
- Contribute to the sales process, by driving roll-over contracts with existing clients, and this includes the proposal writing process and responding to RFPs
- Increase client satisfaction by ensuring and continuously improving programme quality
- Manage the increasingly complex delivery of multi-modular blended programmes whilst ensuring coordination with programme managers
- Contribute to the APAC and global team sharing and manage specific projects
- Work with the Online and OEP team to ensure large bookings via HR group OEP relationships
The ideal candidate profile
- Have a Bachelor’s degree or equivalent, Master's degree preferred
- An experienced sales professional with at least 5 to 7 years of B2B Sales experience, with a proven track record of high level account management, and the ability to develop strong proposals for clients and with extensive experience conducting business in the region
- Passionate in people development in the Executive Education space
- Be fluent in English; those who are fluent in either Bahasa Indonesia, Japanese, Korean, Thai or Mandarin will be a plus as the role may cover some of these markets
- Excellent written and oral communication skills
- Self-driven with a high level of autonomy and a team player simultaneously
- Ability to work under pressure and set priorities
- Have a strong customer service mindset, with ability to develop service-oriented approaches to problem solving and when attending to clients’ requests
- Communicate with diplomacy and sensitivity to diverse cultural background
- Familiar with Salesforce or similar tools and Proficient in MS Office
Kindly submit your application along with a CV in English.
INSEAD is a Mission-Driven Global Organisation and is rapidly evolving to shape the future of business education
We develop responsible, globally minded leaders to improve the well-being of societies through world-class education across four continents. As we operate in a very dynamic and rapidly changing sector, we continue to innovate, modernising our operations, and driving ambitious strategic initiatives across our campuses, to remain the business school of choice.
Our Culture
Our culture is defined by diversity, independence, rigour, and an entrepreneurial spirit, underpinned by six key competencies. We empower our teams to lead with a growth mindset and a client-focused approach, foster a culture of professionalism and integrity, where collaboration and empathy are the engines of our innovation. These competencies guide how we work, make decisions, and contribute to the School’s mission every day.
Independence as a Strategic Advantage
Free from government or university systems, our financial and ideological independence allows us to think, teach, and act without political constraints. This autonomy enables our faculty to pursue rigorous, evidence-based research that creates objective value for our participants and the world.
Our Customers
We serve an influential global base, including senior leaders, multinational corporations, and public sector institutions committed to leadership development at scale. Our programmes attract ambitious individuals who want to shape business and society while our corporate partners rely on us as a strategic ally in developing future‑ready leaders. Working at INSEAD means contributing to an institution whose customers operate at the highest levels of global innovation and impact.
A Diversity of Perspectives
Diversity at INSEAD is about how our people think and challenge assumptions to drive more meaningful innovation. We welcome a wide range of perspectives, believing they lead to better decisions and stronger, more inclusive teams.
We Hire People Who Want to Make a Difference
We seek ambitious individuals who thrive in international environments and share our goal of delivering tangible impact for our customers. Join us to grow your career in a world-class institution where your ideas and contributions truly matter.