Summary of Performance Expectations:
Performs patient financial counseling, collections and insurance reporting functions for patient accounts. Serves as liaison between the patient and/or the patient’s representative and the hospital by opening a line of communication in which to offer education and counseling related to financial obligations. Responsible for all patient scheduling and pre-registration activities for in office and hospital procedures/surgeries.
Education & Credentials:
Required
Associate degree in Healthcare Management or related field. May consider candidate with a High School diploma or equivalent and three years’ experience performing billing and surgical scheduling duties within a medical specialty practice or hospital setting. Comprehension of insurance plans and related regulations. Proficient in basic mathematics and healthcare reimbursement issues. Application use of Microsoft Excel and Word.
Preferred
Prior experience in financial functions of hospital or medical business related to accounts receivable.
Work Experience:
Required
Two years of related experience working with the public in application of third party reimbursement procedures and knowledge of medical financial assistance agencies. Demonstrated proficiency in record keeping and patient interviewing. In office and hospital billing experience in a specialty care setting. Manage incoming and outgoing referrals. Given training and on-the-job experience, incumbent should be proficient in the basic aspects of the position within three months of employment date.
Preferred:
Healthcare patient accounting operations experience.
Our mission: Exceptional Healthcare. Every Person. Every Time.
At A Glance:
- Region’s only level III Neonatal Intensive Care Unit (NICU)
- Women’s Choice Award winner for America’s Best 100 Hospitals for Patient Experience for six consecutive years
- American College of Surgeons Accredited Comprehensive Community Cancer Center