Join Quadient, a company dedicated to supporting businesses in their digital transformation and growth journey. As a Field Service Technician, you will be responsible for installing, servicing, and upgrading equipment at customer locations, diagnosing technical issues, and providing training and guidance to customers. You will also have the opportunity to mentor junior technicians and contribute to customer satisfaction and business growth.
About the role
- 6+ years of experience in Customer Service or equivalent experience, preferred.
- 6+ years of electrical / mechanical installation, troubleshooting and repair experience, preferred.
- Ability in reading technical diagrams, manuals and schematics.
- Proficiency in reading technical diagrams, manuals and schematics, preferred.
- Troubleshooting and repairing both hardware and electronic components, preferred.
PREFERRED SKILLS
- Ability to diagnose and repair high-level to base-level equipment
- Able to communicate effectively with customers, sales, and technology teams
- Experience with Mail-related equipment, or parcel lockers a plus
- Strong attention to detail and follow-up skills with the ability to identify and resolve problems
- Ability to problem solve and operate independently
- Strong organizational skills with the ability to multi-task and adapt as priorities change
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Help shape the future of customer communications. Apply now.
#LI-NB1
Additional Information
This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.
Rewards & Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
Key missions
- Install, service, or upgrade equipment onsite at customer locations, and configure hardware and embedded software components after installation.
- Diagnose general and advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls.
- Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.