The Coordinator Customer Service Booking acts as the entry point for key customer accounts, overseeing the entire shipment lifecycle from booking through delivery. This role ensures compliance with Hapag-Lloyd policies, manages documentation, resolves customer inquiries, and collaborates with internal departments and global offices to guarantee smooth and accurate cargo movement.

• Apply Hapag-Lloyd policies and special cargo regulations
• Identify optimal container routes from origin to destination
• Collaborate with the Equipment Department to confirm equipment availability
• Ensure timely receipt of all required shipment documentation
• Update bookings and notify stakeholders of any changes
• Resolve customer issues and respond to information requests
• Communicate rate‑agreement concerns to Sales for resolution
• Work with Sales to manage specific customer accounts
• Coordinate with Terminal Operations for efficient handling of shipments
• Track cargo worldwide to verify vessel and load lists

• University degree or equivalent
• Minimum 2 years experience in the maritime industry or related field
• Excellent written and spoken English and French
• Proficiency with Microsoft Office applications
• Strong teamwork and adherence to guidelines
• Ability to handle customer requests efficiently and professionally
• Quick learner, receptive to new ideas
• Strong communication and problem‑solving skills
• Detail‑oriented with accurate documentation handling
• Ability to work in a fast‑paced, global environment