Principal Accountabilities:
1. Triaging incoming patient calls and prioritizing the order in which each call needs to be handled in a timely fashion. Reviewing medication and/or treatment instructions with the patient/parent over the phone or via MyChart messaging. Scheduling sick or follow-up patient appointments when speaking to a patient/parent. Recognize signs and symptoms of respiratory distress and when it is appropriate to direct the patient to go straight to the emergency room.
2. Monitoring the medication line. Processing medication refills and/or medication prior authorizations. Assist with medication education and reinforce treatment plans with the patients/parents.
3. Monitoring the nurse line. Provide appropriate nursing guidance and medication instruction to our patients and families. Implement proper documentation of your calls in the patient charts. Clearly communicate clinical findings, test results and clinician recommendations and/or results to the patients/parents.
4. Maintain patient confidence/PHI and protects operations by keeping information confidential with following the HIPPA rules.
5. Work well interdepartmentally to meet the needs of our patients and families.
6. Maintains safe and clean working environment by complying with procedures, rules, and regulations.
7. Protects patients and employees by adhering to infection-control policies and protocols; medication administration and storage procedures.
8. Participate in quarterly journal club.
9. Other duties as assigned.
Required:
1. BSN required.
2. Acute care experience.
3. BLS, ACLS required
4. Specialty knowledge, skills, and abilities may be required based on department/specialty group assigned.
5. Prior pediatric outpatient or medical/surgical experience is required.
Preferred:
1. Prior experience with specifically pediatric pulmonology patients.
Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.
Our integrated network offers seamless access to Atlantic Health's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several of our practices offer urgent care and walk-in services.
In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.
Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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EEO STATEMENT
Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.