Customer Employment Support Officer

London, United Kingdom Leaves the board in 6 days
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Customer Employment Support Officer

Temporary Contract

Job Details

Client: The Royal Borough of Greenwich
Service Area: Regeneration, Enterprise & Skills / GLLaB
Hours: 35 hours per week
Start Date: 02 November 2026
End Date: 02 February 2027
Duration: Approximately 13 weeks

Working Pattern

09:00–17:00. Hybrid arrangements have not been confirmed.

Location

The Woolwich Centre, Woolwich, Greater London, SE18 6HQ.

Pay

PAYE Rate: £18.86 per hour

Job Overview

The Royal Borough of Greenwich is seeking a Customer Employment Support Officer to deliver frontline employment advice and guidance through the Greenwich Local Labour and Business (GLLaB) service. The role involves supporting unemployed residents and jobseekers, completing individual one-to-one diagnostic interviews, creating employment action plans and tracking outcomes towards sustainable employment.

Important – Please Read Carefully

This is a frontline employability and employment support role. Candidates should have relevant experience delivering employment advice and guidance, supporting jobseekers, conducting one-to-one interviews, completing action plans and recording customer outcomes.

Key Responsibilities

  • Deliver GLLaB frontline employment advice and guidance
  • Support unemployed residents and other jobseekers
  • Conduct one-to-one diagnostic interviews
  • Identify individual employment support needs
  • Prepare employment action plans
  • Monitor customer progress and review action plans
  • Track customer journeys
  • Record employment support outcomes
  • Support sustainable employment objectives

Essential Experience & Skills

Relevant experience and skills to assess:

  • Employment support and employability advice
  • One-to-one interviews and customer needs assessment
  • Employment action planning
  • Customer progress tracking and outcome recording
  • Customer communication
  • Accurate record keeping
  • Organisational skills
  • Employment guidance and supporting jobseekers

Desirable

Formal desirable criteria were not specified; relevant additional experience includes:

  • Local authority employment services
  • Employability programme delivery
  • Employment mentoring and careers guidance
  • Supporting unemployed residents
  • Barriers-to-employment assessment
  • Job readiness support
  • Employment outcome reporting
  • Publicly funded employment programmes

Additional Information

Closing Date: 21 October 2026 at 17:00. The first 200 submitted candidates during the application period will be placed into a shortlist for client review. Hybrid arrangements remain unconfirmed.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference: RQ1792996

Strict Screening Questions

  1. Do you have professional experience working in employability services, employment support, careers guidance, job coaching or another frontline service helping unemployed residents or jobseekers? Please provide your job titles and employers.
  2. Have you previously conducted one-to-one diagnostic interviews to identify jobseekers' employment needs, barriers to work, skills and support requirements? Please describe your experience.
  3. Do you have experience creating individual employment action plans with customers, including identifying achievable employment goals and reviewing progress?
  4. Have you supported unemployed residents or other jobseekers through an employment support programme? Please describe the type of customers you supported and your responsibilities.
  5. Do you have experience tracking customer progress and accurately recording outcomes throughout their journey towards sustainable employment? Please specify any systems or databases you have used.
  6. Have you worked within a local authority employment service, publicly funded employability programme or another organisation delivering employment advice and guidance? Please provide details.
  7. Are you confident providing professional employment advice and guidance through individual customer appointments and adapting your support to each customer's circumstances?
  8. Can you maintain accurate customer records, monitor action plans and track employment outcomes while managing multiple customers at different stages of their employment journey?
  9. Can you work 35 hours per week, with the stated working hours of 09:00–17:00, and attend a workplace within the Royal Borough of Greenwich if required?
  10. Are you eligible to work in the UK and available for the proposed contract from 02 November 2026 to 02 February 2027? Please confirm your earliest available start date.

Skills: Employability, Employment Support, Careers Guidance, Diagnostic Interviews, Action Planning, Jobseekers, Customer Support, Outcome Tracking, Case Management, Employment Advice