Job Title: Hotel Supervisor Based in Siaya County Location: Siaya County Industry: Hospitality Employment Type: Full-time Job Purpose The Hotel Supervisor will oversee the day-to-day hotel operations to ensure exceptional service delivery, operational efficiency, and guest satisfaction. The role requires a proactive leader who can supervise staff, maintain service standards, and support management in achieving the hotel’s operational and customer experience goals. Key Responsibilities • Supervise daily hotel operations including front office, housekeeping, and food & beverage services. • Ensure high standards of customer service and promptly address guest inquiries, complaints, and feedback. • Lead, motivate, and coordinate hotel staff to deliver consistent and quality service. • Monitor staff attendance, performance, and adherence to hotel policies and procedures. • Ensure cleanliness, safety, and hygiene standards are maintained at all times. • Support training and onboarding of new staff to improve service delivery and teamwork. • Assist in inventory control and proper use of hotel resources. • Identify operational challenges and proactively recommend improvements. • Prepare basic reports and provide regular feedback to hotel management. Requirements Qualifications & Requirements • Diploma or Certificate in Hospitality, Hotel Management, or a related field. • Minimum of 3 years’ experience working in the hotel or hospitality industry. • Demonstrated experience in service delivery and customer care. • Strong leadership and team supervision skills. • Proactive, organized, and solution-oriented mindset. • Good communication and interpersonal skills. • Ability to work flexible hours, including weekends and holidays.