General information
BradyPLUS is now Imperial Brady!
Description & Requirements
The National Accounts Sales Support Administrative Assistant provides high-level administrative, customer service, and operational support to the National Accounts team.
Responsibilities Include:
- Provide administrative and operational support to the Vice President of National Accounts-Packaging and the National Accounts team.
- Assist with order entry, order tracking, order confirmations, and follow-up communication to support timely and accurate fulfillment for national account customers.
- Serve as a liaison between national accounts and internal departments, including purchasing, credit, transportation, sales, and customer service, to help resolve issues and support business integrity.
- Communicate professionally with national account customers regarding order status, delivery updates, reporting needs, documentation, and general account support.
- Create and maintain order recap reports, spreadsheets, and other tracking tools to communicate order confirmations, delivery data, customer activity, and account updates.
- Support preparation for customer calls, business reviews, and internal National Accounts meetings by gathering data, preparing documentation, and tracking follow-up items.
- Participate in conference calls with national account customers as needed to gather information, clarify expectations, and support account success.
- Assist with RFP and RFQ information gathering, documentation, and coordination to support business development opportunities and customer requirements.
- Maintain accurate records, reports, customer documentation, and account-related communications in accordance with company processes.
- Identify opportunities to improve efficiency, reporting accuracy, communication flow, and customer support processes within the National Accounts function.
- Perform other related duties and special projects assigned.
The Ideal Candidate Will Have:
- Minimum of three years of sales support, customer service, administrative support, or related business experience required.
- Experience supporting national accounts, strategic accounts, multi-unit customers, or large customer groups preferred.
- Strong proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to create, maintain, and interpret spreadsheets, reports, and customer data.
- Excellent written and verbal communication skills, including the ability to interact professionally with customers, internal stakeholders, and executive-level leaders.
- Strong organizational skills with the ability to manage multiple priorities, deadlines, and customer requests in a fast-paced environment.
- High attention to detail and commitment to accuracy in data entry, reporting, customer communication, and follow-up.
- Ability to work independently while maintaining strong collaboration with team members and cross-functional partners.
Compensation & Benefits:
BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About Imperial Brady:
Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.
We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
MASSACHUSETTS APPLICANTS:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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