Your responsibilities
Are you an experienced leader in technical operations who enjoys building high-performing teams, driving operational excellence, and creating a customer-focused service organization? Join us as our new Technical Operations Manager and take ownership of a nationwide technical service operation.
- Lead and continuously develop the entire technical service organization across Hungary,
- Provide professional and people leadership to Technical Team Leads, Product Experts and the wider technical team,
- Own field service operations, maintenance activities, equipment uptime, backlog management and incident resolution processes,
- Ensure efficient management of service capacity, priorities, operational costs and resources,
- Manage service productivity, travel, fleet utilization and spare-parts efficiency,
- Drive improvements in first-time-fix rates, preventive maintenance performance, remote issue resolution and permanent corrective actions,
- Continuously optimize service processes, operational performance and customer experience,
- Monitor and improve key service KPIs and operational efficiency,
- Build capability through training, certification, succession planning and strong performance management,
- Collaborate closely with senior leadership, key customers and external stakeholders,
- Act as a key technical and operational counterpart for stakeholders and support strategic negotiations,
- Foster a culture of continuous improvement, accountability and operational excellence.
What we are looking for
- Proven experience leading a nationwide technical service, field service, maintenance, or similar operation,
- Experience managing managers, team leaders, or larger operational teams,
- Strong business acumen with end-to-end responsibility for operational performance and results,
- Solid background in cost, capacity, resource, and productivity management,
- Experience driving operational improvements and organizational development initiatives,
- Strong analytical thinking and problem-solving capabilities,
- Excellent communication and stakeholder management skills,
- Ability to work independently while taking ownership and accountability for outcomes,
- Professional working proficiency in both Hungarian and English,
- Engineering or other technical degree is considered an advantage,
- A motivating leader who can inspire teams, develop talent, and drive engagement in a dynamic environment.
What we offer
- A senior leadership position with nationwide responsibility and real decision-making authority,
- The opportunity to shape and further develop a complex technical service organization,
- Direct impact on business performance, customer satisfaction, and operational excellence,
- Close collaboration with the Country Leadership Team and international stakeholders,
- An innovative and continuously evolving technology environment,
- Significant autonomy combined with a high level of ownership and visibility within the organization,
- Opportunity to lead experienced professionals and build the next generation of technical talent,
- Competitive executive compensation package,
- Performance-based annual bonus,
- Company car for private use,
- Private healthcare insurance,
- Laptop, mobile phone, and the tools needed for effective leadership,
- Long-term career opportunities within an international organization,
- A supportive, people-focused culture where continuous improvement and innovation are encouraged.
TOMRA is a Norway-based international technology company committed to enabling a sustainable future through innovative solutions. Our sensor-based sorting and reverse vending technologies help optimize resource utilization and support the development of a circular economy worldwide. Operating in more than 100 countries, TOMRA is a key player in Hungary's Deposit Return System (DRS), contributing to the development and operation of nationwide return and recycling solutions.