Position Overview:
As a Telecommunications & Operations Technician, you will be responsible for assisting in the implementation of new, and the daily support and documentation of existing Telecomm/Network and AS400 systems. The position also includes support of Mobile devices & provides phone training as needed. Conducts and maintains physical inventory of cell / phone systems, troubleshoot and place repair tickets and ensure the overall network equipment is performing efficiently. Oversee the AS400 replication monitoring and making changes as needed. Installation and maintenance of software as needed to support the purchased network equipment and AS400 applications.
RESPONSIBILITIES:
Support troubleshooting and problem resolution along with the installation of approved purchase of telecom & network hardware and software
Supports with voice communications- including the contact center
Provide some installations and cabling of workstations as needed
Provide support and troubleshooting on phone and network issues serving as a back up
Monitoring AS400 Itera replication, load PTF’s, manage user system access, work with system messages, service line printers, placing vendor trouble tickets and serves as backup to AS400 Manager
Maintain the Telecomm inventory records and assist in maintaining documentation for general support procedures for LAN/WAN, Wireless, Routers etc
Maintain cell phones and data cards – adding changes and deletes
Provide support for Zebra and other handheld devices which are managed by Soti MDM
Perform other duties as assigned by leadership
Schedule:
Monday – Friday
Standard Business Hours
Compensation:
$30.00 per hour
Environment:
Office – approx. 65F – 75F
Experience:
Preferred: One (1) – three (3) years AS400 experience
Preferred: Bachelors Degree in Computer Science or related field experience
Preferred: Proficient Knowledge of technological systems such as but not limited to: Microsoft Office, AS400, Itera Replication
Preferred: Proficiency in English (written and verbal) to effectively communicate with associates and leadership
Skills:
Physical abilities: Ability to stand, walk and sit throughout your day; Walking on a variety of flooring such as carpet, concrete, tile etc;
Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis
Organizational Skills: Ability to prioritize and meet deadlines; project management
Working in a team based environment: Working independently and as a team player to ensure our customers are receiving orders timely and with the highest quality
Quality: Maintain integrity and high standards from all perspectives
Safety Culture: Maintain and drive safety policies to all associates; driving for accountability of safe practices throughout shift