About the role
Are you a confident communicator who enjoys helping people and solving problems? Join the Housing team as a Customer Services Officer and play an important role in supporting customers across a broad range of housing services. You’ll respond to enquiries, provide clear advice and guide customers through applications relating to public sector housing, home adaptations, landlord registration and financial assistance schemes.
This fast-paced role will see you process applications, handle payments, maintain accurate records and work with sensitive personal and financial information. You’ll need to stay organised under pressure, communicate professionally in difficult circumstances and work effectively as part of a supportive team.
A workplace that invests in you
✔ A competitive salary that increases each 12 months until you reach the salary maximum.
✔ A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
✔ A flexi-time scheme where you can accrue additional time worked to take time off in line with the relevant flexi-time scheme.
✔ Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
✔ Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
✔ Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
✔ Ability to apply for an unpaid career break after 3 years’ service.
✔ Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
✔ Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.
Working for the Isle of Man Public Service
We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.
We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.
We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.
Things to note
Please note a relocation package is not available for this role.
Ready to apply?
We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at Marie.Birtles2@gov.im.
To get the best out of your application, read our article on the important essentials you need to know before applying.
Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online, please contact us on 01624 685000 or by email at helpmeapply@gov.im.