The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role serves as the primary point of contact for IT support requests and ensures a high level of customer service, timely issue resolution, and accurate documentation.
FT - Austin, TX - This is not a remote or hybrid position.
What We Offer
- Competitive compensation
- Medical, dental, and vision benefits
- Paid time off and holidays
- Training and certification opportunities
- Clear career growth path into Tier 2, Tier 3, or systems engineering roles