Staff Position Description

Position Title: General Office Clerk

Department: Patient Financial Services

Reports to: CBO Cash Applications Supervisor

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.

Key Responsibilities

· Sort and distribute mail to appropriate departments, retaining all insurance checks

· Retains mail returns and performs skip trace process

· Opens Credit Counselors mail and prepares it for contact

· Per the direction of the supervisor- reviews, prices, and prepares payment to physicians according to the Self pay/Consulting agreement

· General office tasks to assist the credit counselors on a as needed basis

· Processes ad-hoc requests for assistants with projects and other duties efficiently with the end in mind

· Other duties as assigned by supervisor

Qualifications

Education: High school diploma or equivalent

Experience: One (1) year experience in an office setting

Special Position Requirements

Exposure Categories: Category III Expected duties do not have potential for exposure to blood, body fluids or tissues

Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]

· Regularly needs to bend, stoop and reach to file and organize files

· Ability to lift 11 to 25 pounds of files to storage area when necessary

· Ability to remain on feet for long periods of time while filing and sorting mail

· Ability to deal with clients/customers in a calm and effective manner

Date Staff Position Description Created / Revised: 05/2019; 02/17/2020