Your day-to-day
FINANCIAL RETURNS:
• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
PEOPLE:
• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
GUEST EXPERIENCE:
• Inspect VIP rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Carry out special needs and requests of the guests, VIP’s and repeat visitors.
• Ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets.
RESPONSIBLE BUSINESS:
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
• Maintain procedures for security of lost and found items.
Perform other duties as assigned. May also serve as manager on duty.
What we need from you
High School Diploma / secondary education / equivalent plus two to three years of housekeeping experience including some supervisory training/experience. Must be proficient in written and spoken English.