Reporting to the Regional Manager, the Store Manager will be responsible to plan and coordinate the operations of the Store, overseeing the selling of products to customers and ensuring service excellence is achieved.
Take direct responsibility for the profitability of the store by ensuring the set targets are met
Ensure staff are taught correct sales procedure and have a good knowledge of the product
Maintain a high level of customer service
Assist customers and provide information
Ensure complaints from customers are resolved quickly
Inform staff of new lines and any changes to the prices
Manage staff rosters
Coordinate and conduct stock take
Keep and analyse records of sales figures and financial transactions, inclusive of filing.
Implement and oversee security procedures
Manage staff when necessary
Must have a matric certificate (Grade 12)
Experience:
4 - 5 years’ experience in a furniture retail environment with a minimum of 3 years’ experience in a managerial or supervisory role
Industrial Relations experience
Skills:
Planning, organisational and time management skills
Strong leadership skills
Good communication skills
Good knowledge of sales techniques
Computer literate
Strong accuracy and attention to detail
Behaviours:
Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
Builds Networks - establishes and nurtures internal and external relationships to create robust, and mutually beneficial, partnerships
Customer Focus - understands, anticipates, and meets the needs and expectations of customers
Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.
We’re the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?