DLO Evening Shift Client Service Assistant

Oklahoma City, OK, United States Posted 3d Leaves the board in 4 days
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Diagnostic Laboratory of Oklahoma (DLO)

Location: Oklahoma City, OK

Hours: Monday-Friday 11am-8pm

Essential Functions:

  • Report to work on time and prepared for each scheduled shift
  • Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities
  • Maintain a positive, professional, and supportive attitude throughout the workday
  • Work collaboratively as a team member and contribute to a respectful, productive work environment
  • Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
  • Document reporting or call history in the patient file and maintain appropriate records.
  • Contact the clients to resolve routine matters related to patient testing and result reporting.
  • Use established protocols for reporting client concerns.
  • Escalate complex client issues to the appropriate individual/department.
  • Provide input on quality improvement opportunities to Supervisor.
  • Provide clerical support.
  • Other duties as required to meet the client’s requirements.

Required Knowledge:

  • Must be able to operate basic office equipment, have general computer knowledge and basic typing ability. Must have demonstrative customer service skills.
  • Must be able to communicate in English both verbally and in writing.
  • Must be confident, self-motivated and be able to work unsupervised. Requires professionalism in appearance, actions, and attitude.
  • Must be able to maintain professionalism in times of heavy workloads and stress.
  • Requires teamwork, collaboration, and strict attention to detail. Must be dependable, punctual, and demonstrate integrity and commitment to company values.
  • Must be able to achieve and maintain department specific metrics

Required Experience: Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service experience in a call center environment preferred.

Special Requirements: Must be available for any shift, including nights, weekends, and some Holidays as needed. Overtime as required by business needs.