Job Title: Service Excellence Manager
Reports To: SVP/Chief Quality Officer
Supervises Others: Yes
Effective Date: 08/2025
Last Revised Date: 10/2026
The Service Excellence Manager supports organizational initiatives that enhance operational efficiency, quality, and patient experience at McLeod Health. This role manages the Service Excellence team, fosters a culture of people, caring, quality, and integrity, and ensures alignment of Service Excellence initiatives with industrial standards and organizational strategy.
Education
Bachelor’s Degree in Nursing or Allied Health field
Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.