- Enter and process customer purchase orders accurately and in a timely manner using company systems and established procedures.
- Review and validate order information, including pricing, delivery requirements, and commercial terms.
- Collaborate with Production, Engineering, Quality, and other internal teams to ensure order accuracy before release.
- Upload and manage internal work orders through designated systems to support the contract review process.
- Release orders into the system upon successful completion of contract review activities.
- Manage order changes and modifications requested by project teams, commercial teams, or customers while maintaining accurate records and traceability.
- Coordinate requests for order updates originating from Shipping and other internal functions, ensuring effective communication among stakeholders.
- Support automated order confirmation processes by providing accurate order data and inputs.
- Initiate and process advance payment requests, debit notes, and credit notes through ERP systems.
- Maintain high standards of data accuracy, process compliance, and customer service.
- Contribute to continuous process improvement initiatives that enhance efficiency and customer experience.
- Experience working with order management, order processing, customer service, sales support, or a related business function.
- Technical education or equivalent experience gained through professional practice.
- Ability to accurately manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience working with ERP business systems.
- Ability to communicate effectively in English and Italian, both written and verbal.
- Strong attention to detail and commitment to data accuracy.
- Effective collaboration and problem-solving skills.
- Ability to work across functions and build productive working relationships.
- Experience using SAP, Oracle, or other enterprise resource planning systems.
- Knowledge of manufacturing, industrial, or engineered-product environments.
- Familiarity with contract review processes and order lifecycle management.
- Understanding of customer order administration, shipping coordination, and change management processes.
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is 27000 & 40000 EUR annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. The role is suitable for candidates with early career experience as well as professionals looking to further develop their skill in project quality. This role is covered by the Industria Metalmeccanica Collective Bargaining Agreement (CBA), which defines the applicable compensation structure and progression (CCNL Metalmeccanici — Assolombarda).