SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and Scottish Power group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Domestic Connections Programme Delivery Manager

Are you an experienced programme leader with a track record of delivering excellence in a regulated environment? Do you thrive on balancing customer outcomes, operational performance, regulatory compliance and commercial accountability? If so, we have an exciting opportunity to join our Domestic Connections team as a Connections Programme Delivery Manager.

In this pivotal role, you'll lead the safe, compliant and efficient delivery of a high-profile domestic connections programme, ensuring customers receive an exceptional service whilst meeting demanding performance, regulatory and financial targets. You'll be responsible for driving programme delivery, managing contractor and partner performance, ensuring compliance with GSoP, EGS and Ofgem commitments, and leading a team focused on delivering projects right first time.

We're looking for someone who understands what it means to operate in a target-driven, customer-focused environment. You'll have experience working within a regulated utility or infrastructure business, where performance against KPIs, customer satisfaction scores, regulatory obligations and delivery timescales are critical to success. A strong understanding of programme management, stakeholder engagement and performance improvement will be essential.

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

What you’ll be doing

Leading a team of Programme Controllers and Construction Coordinators, you'll provide visible leadership across the programme, coaching and developing colleagues while holding delivery partners accountable for performance, quality, safety and customer outcomes. You'll be comfortable having robust conversations when deadlines, standards or commitments are not being met, ensuring risks are identified early and recovery plans are implemented effectively.

Working closely with Operations, Commercial, Finance, Customer Services and external delivery partners, you'll oversee programme planning, resource allocation, contractor governance, budget management and project recovery activities. You'll use data and performance insights to drive decision-making, improve operational efficiency and ensure achievement of key metrics such as Time to Connect, CSAT scores, regulatory compliance and financial performance.

What we’re looking for

We're particularly interested in hearing from candidates who have:

Experience leading teams within a customer service-focused environment, with demonstrable success in handling escalations, complaints, and customer satisfaction improvement.
Experience managing regulatory and performance obligations, including Guaranteed Standards of Performance (GSoP), EGS requirements, KPI frameworks, assurance activities, governance processes, and performance management.
Strong understanding of connections delivery, project lifecycle management, and programme planning within a utilities or infrastructure environment.
Proven experience operating within the utilities sector, with an appreciation of regulatory, operational, and commercial drivers.
A strong understanding of customer satisfaction (CSAT), regulatory performance measures and compliance requirements.
Proven success managing contractor, supplier or delivery partner performance against challenging KPIs and service standards.
Experience working within utilities, infrastructure, engineering or similarly regulated sectors.
Excellent stakeholder management skills, with the ability to influence and collaborate across multiple business functions and external partners.
A sound understanding of governance, risk management and performance reporting.
Knowledge of CDM regulations and project delivery principles, with sufficient technical understanding to challenge, support and guide delivery teams.
A continuous improvement mindset with experience driving operational performance, business change or service enhancement initiatives.
Commercial and financial awareness, including budget management, forecasting, cost control and financial recovery.

Desirable

Knowledge of electrical distribution networks and domestic connections delivery processes.
Working knowledge of Ofgem regulatory frameworks and performance measures relevant to the electricity distribution sector.
HNC in Power Distribution or Electrical Engineering

This is an excellent opportunity for an ambitious leader who enjoys combining customer focus, operational excellence and commercial accountability. If you're motivated by achieving challenging targets, improving performance, driving continuous improvement and delivering outstanding customer outcomes, we'd love to hear from you.

What we’re offering

The chance to join a team that plays a critical role in delivering vital customer connections and infrastructure projects. You'll have the chance to lead a talented team, influence business performance, and further develop your leadership and technical expertise within a supportive and forward-thinking environment.

We value your expertise, in return, you’ll receive:

An annual bonus scheme
25 days annual leave + bank holidays
Private Health Care
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme
Opportunity for professional development through our L&D function

Our Commitment to Inclusion

We’re proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.

If you need any adjustments or support during the application process, please contact our Recruitment Team at careers@enwl.co.uk.

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the nature of this role, the following pre-employment checks will be required; references from previous employers, a Disclosure and Barring Service (DBS) check and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.