Are you someone who enjoys spotting problems before they become incidents?

As a Computer Operator, you’ll play an important role in keeping our technology environment stable, available and performing as expected.

You’ll proactively monitor IT systems, infrastructure, applications, data transmissions and critical business services, identifying potential issues before they impact users or business operations.

You’ll be responsible for investigating alerts, performing first-line troubleshooting, escalating incidents to the appropriate support teams and following critical issues through to resolution. You’ll also carry out scheduled operational checks and ensure monitoring processes are completed accurately and on time.

Proactively monitoring IT infrastructure, applications, networks, data transmissions, critical jobs and business services
Monitoring dashboards, alerts and system events to identify potential service-impacting issues
Performing scheduled daily health checks across monitored environments
Investigating alerts and performing first-line troubleshooting before escalating where required
Logging, managing and escalating incidents in line with defined support and escalation processes
Working closely with internal technical teams and external vendors during incident investigation and resolution
Maintaining clear incident updates, handovers and escalation information
Performing operational tasks in line with documented procedures and company run controls

A relevant IT qualification, or currently studying towards one
At least 1 year of experience in IT support, infrastructure, operations or monitoring
A good understanding of IT infrastructure, networks, servers and applications
Strong troubleshooting and problem-solving skills
Experience with or an understanding of IT monitoring tools would be advantageous
Good communication skills and the ability to work effectively with multiple technical teams
Strong attention to detail and the ability to identify abnormalities or potential issues
Ability to work on a rotational shift schedule, including day and night shifts, weekends and public holidays