The Information and Communication Services Department helps the Church accomplish its religious mission by providing standard support services for approved technologies and customers which enable the Church to hasten the Work. The position identifies, researches, and resolves technical problems; responds promptly and courteously to telephone calls, emails, Global Services tickets and personnel requests for technical support.

Solve desktop hardware/software problems and provide ongoing support for corporate departments area software applications

Provide functional support for assigned departments or areas & assist technology users with basic problems and training needs

Install standard hardware, software and upgrades and perform end-user site inspections

Perform basic system management and routine security administration

Gain a working knowledge of system commands, utilities and operations

Identify, research and resolve technical problems & perform routine repairs under general instructions

Identify and report areas for product improvement or needs for new products

Confer with senior technical support representatives and the Global Service Desk

Refer more complex problems to higher level technical support representatives

Maintain, update and keep the department or area computer/inventory tracking system current

Must be in possession of a Current Temple Recommend

Matric

Minimum of CompTIA A+ or a relevant IT Diploma\Certificate

2 years field-related IT experience with PCs, hardware, software, network, end-user desktop applications

Possess good English written and communication skills