Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing delivering exams through the world's most comprehensive and secure network of test centers in more than 180 countries.
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Centre Administrator to join our team based in Shanghai.
Working Arrangements
Initially a 12-month casual role.
Working hours are not fixed and will vary, Monday - Sunday 7:00am - 11:00pm depending on test center’s opening hours.
Required to work a variety of days and shifts. We will endeavor to let you know your work pattern 2 weeks in advance.
Flexible approach to working is essential as opening hours can vary according to business needs.
Hourly rate - CNY45 per hour
Role
To perform the administration and invigilation of exams - including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes.
Key Responsibilities
Provide a high level of customer service.
Prepare equipment and test environment per company procedures to deliver testing.
Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and clients’ procedures.
Explain the test process to candidates and deal with other queries as required.
Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard.
Help to ensure a clean, professional, quiet testing atmosphere in the center.
Essential Experience & Qualifications
Fluent in communicating in English, both verbal and written, as well as Chinese.
Good face-to-face communication skills with experience in a customer facing role.
Ability to work with procedures and policy. Strong attention to detail.
Must enjoy working with people, have effective time management skills, Ability to work under pressure.
Be comfortable in a quiet environment.
PC literate.
Pearson VUE（www.pearsonvue.com）公司是全球最大的计算机化考试和测评公司，业务覆盖信息技术、学术、政府和职业考试等领域。Pearson VUE提供从考试开发、数据管理到考试发送等一整套服务，并通过遍及180多个国家的全球最完善和最安全的考试中心网络发送各类考试。Pearson VUE可以为您提供一个良好的职业发展环境。现诚聘一名考试管理员，加入我们的上海团队。
工作安排
为期12个月的兼职工作。
工作为排班制，时间为周一至周日7:00 – 23:00，具体时间不固定。
应聘者应能够配合弹性上班，一般可以至少提前两周获得日程安排。
每小时工资为45 元。
主要职责
执行考试的管理和监考工作; 该职位需要理解、遵守和执行考试规则和流程。还应向考生提供高水平的客户服务，并负有持续提升品牌形象的责任.
工作内容
在考试中心提供高水平的客户服务。
按照公司规定做好考试前应有的准备工作，确保设备正常运行，递送考试。
根据Pearson VUE和客户规定流程，为考生办理签到手续（包括验证考生身份）。
向考生解释考试流程、及根据需要处理其他相关查询。
确保考试的完整性和安全性，并按照标准要求对考生进行监督。
协助确保考试中心有一个清洁、专业、安静的考试环境
任职资格
流利的中、英文能力。听、说、读、写中等以上。
良好的沟通能力，具有客服工作经验尤佳。
具有按照公司规定的政策规则和流程工作的能力。工作细心、认真。
善于团队协作，具备有效的时间管理技能，抗压性强。
适应安静的工作环境。
熟悉电脑操作。