Come, work with the Verification Services team!

Our team ensures that Amazon is a safe and trustworthy place to shop, and an amazing place to build a successful business selling products. We support this mission through providing a secure and accurate verification platform. Verification is becoming a critical component to protect our customers from bad actors and provide fast and secure registration and account management capabilities. We provide an end to end solution for identity verification and account lifecycle management for various Amazon businesses across globe (North America, Europe, Japan, China and more). Our customers include Mechanical Turk, Selling on Amazon, Amazon Pay, Amazon Flex etc. We continuously strive to scale our systems to serve millions of Amazon customers with high accuracy, least friction, in a highly secure manner to enable a safe and secure shopping experience for customers.

We're looking for a Technical Program Manager to lead large and complex initiatives that span the gamut of building next generation verification solutions that make verifications seamless and friction free, reduce cost and time to complete the process, and detect/prevent bad actors from operating on Amazon. We are looking for someone with a strong understanding of Product and software design, top-notch organization skills, and a keen appetite to learn and innovate!

Key job responsibilities
- Define and manage the end-to-end lifecycle of complex, cross-functional programs, including mission, vision, objectives, success criteria, and resource planning across multiple teams.
- Drive alignment between business and technical stakeholders by facilitating crisp decision-making, setting priorities, and communicating context for technology choices and trade-offs.
- Identify and mitigate risks proactively by analyzing system architectures, understanding dependencies and boundary conditions, and closing gaps in requirements, testing, and cross-team collaboration.
- Establish and maintain program metrics, regularly reviewing data to ensure visibility into progress, surface issues early, and keep initiatives aligned with organizational goals.
- Author and present narratives and program documents to senior leadership, translating complex technical topics into clear recommendations and actionable plans.