We are looking for a dedicated Customer Care Specialist to assist customers through inbound telephone support. This role involves listening to customer concerns, providing helpful information, and ensuring every caller receives a positive service experience. Responsibilities: Receive and respond to incoming customer calls. Explain company services and account procedures. Assist customers with general inquiries and complaints. Record customer interactions in the company database. Follow established customer service guidelines. Maintain a polite and professional telephone manner. Requirements: Strong communication and interpersonal skills. Patience when dealing with customer concerns. Good organizational and time-management skills. Familiarity with email, spreadsheets, and customer service software. A dependable computer and stable internet connection. Willingness to complete job-related training.