Commercial Quality Supervisor

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Location:

Work Location:

What you will do

Job Purpose:

The role is accountable for the oversight and execution of Quality Management Systems (QMS), distribution quality and regulatory compliance across Consumer Health third-party logistics (3PL) distribution centers in Sub-Saharan Africa (SSA). These sites receive, pick, pack, store, inspect, repack/relabel and deliver finished goods to customers, retailers, wholesalers and distributors.

The incumbent also provides quality oversight for other suppliers supporting transportation and distribution activities within the sub-cluster and supports the RAMET Commercial Quality team with SSA-related activities such as 3PL, supplier, distributor and co-packer audits, as well as other activities that benefit from an SSA-based quality presence.

The role serves as a key point of contact for country operational leads on Distribution and Commercial Quality matters, working across Quality, Supply Chain and Commercial organizations to ensure the timely resolution of quality issues. The incumbent implements departmental strategies and acts as the business expert for quality systems, distribution and quality management. In collaboration with Enterprise Consumer Health Quality, the role supports the implementation of common distribution standards and QMS requirements, where appropriate.

The position continually optimizes quality systems and processes to align with applicable local regulations, worldwide business requirements, Enterprise standards and the Quality Policy. It identifies significant business and compliance issues, prioritizes action, supports risk reduction and improvement opportunities, and maintains awareness of current and emerging regulations affecting quality and distribution practices. The role plans, coordinates and directs quality assurance programs to ensure consistent and effective processes against established standards, either personally or through relevant business partners.

Key Responsibilities

1. Distribution Supplier Quality Management

• Establish, maintain and govern Quality Agreements with distribution suppliers and for outsourced distribution activities.
• Lead the qualification and approval of new distribution suppliers.
• Monitor distribution supplier performance, including quality inputs to 3PL business reviews.
• Provide quality oversight and ensure compliance of distribution suppliers, including assessment of supplier-proposed changes and improvements.

2. Distribution and Inventory Management

• Execute and oversee controls and quality standards for distribution and inventory management activities, including receiving, picking, packing and lot reconciliation.

• Ensure robust product disposition procedures and quality oversight of product quality holds and field actions affecting Distribution Centers.

• Evaluate the company’s quality and distribution process capabilities against company standards, industry standards and regulatory expectations.

• Provide Quality input and oversight for distribution network changes

3. Special Processes: Controlled Substances, Testing, Repack/Relabel and Temperature Control

• Provide oversight for controlled-substance distribution in accordance with applicable international and local regulations and specific controlled-substance requirements.

• Maintain current knowledge of relevant pharmaceutical legislation, Good Distribution Practice (GDP), and legislation or guidelines related to controlled substances.

• Assess repackaging and relabeling requests and collaborate with business partners to ensure operations meet predefined requirements and product owner specifications.

• Provide Quality management and oversight for repacking, relabeling, over-labelling and rework operations conducted at Distribution Centers.

• Ensure adherence to temperature-control and monitoring requirements within DC facilities.

• Support implementation and qualification of temperature-controlled systems under the direction of the Senior Manager, Transportation and Temperature Control Q&C, Commercial Q&C EMEA.

• Ensure accurate and timely communication of temperature excursions to appropriate partners.

• Lead or oversee investigations of temperature excursions and subsequent remediation activities.

• Support Customer Services in the appropriate handling of delivery service issues and distribution-related customer complaints, including trend analysis and mitigation of Quality-related issues.

4. Quality Management Systems

• Ensure an effective change control system is implemented so changes affecting the Commercial Quality system are appropriately controlled.
• Manage QMS processes within scope, including nonconformances (NCs), root cause analysis (RCA), corrective and preventive actions (CAPA), document management, records and data management, data integrity, change control, training management, risk management and Quality Agreements.
• Identify, report, document and appropriately escalate potential or actual Significant Quality and Regulatory Compliance Issues related to 3PL Distribution Centers in SSA.

5. Compliance, Inspections and Metrics

• Represent Consumer Quality for 3PLs and suppliers in Management Reviews.
• Lead the successful management of Health Authority inspections, including SAHPRA, SAPC and NRCS inspections, as well as other logistics- and transportation-related inspections.
• Proactively identify and mitigate compliance risks at Distribution Centers through audits and other compliance programs.
• Ensure timely and accurate quality metrics and reports in accordance with company policies, including KPI evaluation and reporting for internal metrics and major 3PL Distribution Centers.
• Manage and maintain facility licenses within the role’s scope.
• Support departmental goals, objectives and business measures.
• Adhere to mandatory business compliance policies and standards, including applicable product quality complaint/adverse event reporting and HCC requirements.

6. Continuous Improvement and Management Contribution

• Participate in Quality improvement programs, risk reduction initiatives, projects and supply-chain value-added solutions.
• Identify opportunities to improve quality, cost and lead time while remaining consistent with Consumer Health business objectives.
• Prioritize significant business issues and support development and implementation of sustainable solutions.

7. AMET / SSA Support and Backup

• Support AMET Consumer Commercial Quality teams with SSA-related supplier, distributor and co-packer audits and other locally enabled Quality activities.
• Support other Commercial Quality activities related to the LOC/Cluster and distributor management, subject to workload.
• Participate in EMEA regional or local projects and workstreams for continuous improvement and professional development, where capacity permits.
• Act as backup for the SSA Commercial Quality Head when the incumbent is out of office.

Essential Knowledge and Experience

A diverse business background is required, preferably including direct Consumer Healthcare experience, with strong Quality, Regulatory and Regulatory Compliance capability across customer service, distribution and the commercial customer interface. The successful candidate should demonstrate progressively responsible Quality management experience and an understanding of global healthcare regulatory requirements.

Proven Success In

• Distribution Centre Quality & Compliance management with strong customer and business focus.
• Problem solving, sound judgment and decision making.
• Understanding the linkage between Quality, Regulatory Compliance, customer delivery and Health Authority expectations.
• Quality Management Systems and compliance management.
• Change management and project management.
• Strong presentation and stakeholder communication.
• Issue remediation and sustainable corrective action.
• Cross-functional collaboration and influence.
• Managing complexity in a matrix organization.
• Analytical thinking with the ability to zoom in and out between tactical, strategic and detailed perspectives.
• Interfacing with global regulatory agencies such as FDA, MHRA, TGA and notified bodies, with demonstrated credibility in resolving complex regulatory compliance issues.

Education

• Required: Degree in engineering, a scientific discipline, pharmacy or business.
• Beneficial: Experience in Quality and Regulatory Compliance disciplines.

Core Competencies

• Highly organized and effective in complex social, cultural and organizational environments; able to work successfully within a complex, matrixed organization.
• Excellent communication skills with the ability to inspire trust and rapidly build credibility across Quality & Compliance, Supply Chain and Commercial organizations.
• Strong collaboration, stakeholder influence and relationship-management skills across functions and operating units.
• Hands-on operational orientation.
• High personal accountability and commitment to delivering measurable results.
• Ability to recognize the need for change, build support for change and engage constructively in conflict.
• Customer-centric, self-directed, excellence-driven and innovative.
• Fluent in English.
• Demonstrated leadership, teamwork, initiative and assertiveness.

Role Parameters

• Location: South Africa.
• Travel: Approximately 10% domestic travel, with occasional international travel when required.

Optional Development Activities

Subject to workload and priorities, the role may gain additional exposure through:

• Supporting other Commercial Quality activities across the LOC/Cluster.
• Supporting Distributor Management activities.
• Participating in EMEA regional/local projects and workstreams focused on continuous improvement and development.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.