The Associate – NOC Support is responsible for providing first-level technical monitoring and support of IT infrastructure systems, networks, and cloud services. Working under the Cloud, Infrastructure & Security Services (CI&SS) team, the role supports day-to-day operations within the Network Operations Center (NOC) to ensure service availability, performance, and resolution of incidents in accordance with SLAs. The position is essential to ensuring high uptime, prompt incident response, and continuous monitoring of mission-critical systems serving malomatia’s enterprise and government clients.
External Interfaces
• Clients and Partners
• Vendors and Service Providers
• Industry groups, professional organizations, and user forums
Internal Interfaces
• DU Leader – Managed Monitoring Services
• malomatia SBUs/ BUs
• IT Support Personnel
• All other malomatia personnel
Operational
1. Monitor servers, network devices, cloud platforms, storage systems, and critical applications 24/7 using monitoring tools.
2. Detect and respond promptly to alerts, faults, and performance issues across infrastructure components.
3. Verify system health, availability, and performance indicators, and log abnormalities in the ITSM/ticketing tool.
4. Perform initial triage of system, network, or service incidents and apply standard troubleshooting steps.
5. Escalate unresolved or critical incidents to second-level support (L2), ensuring all relevant diagnostics and observations are included.
6. Perform scheduled system checks and validations (e.g., CPU usage, disk space, backup status, network link health).
7. Execute daily/weekly operational tasks such as log reviews, alert validation, and service restarts under supervision.
8. Notify relevant stakeholders and support teams of outages, service degradation, or ongoing incidents through proper communication channels (email, call, ITSM).
9. Maintain accurate documentation of standard operating procedures (SOPs), troubleshooting steps, and escalation paths.
10. Ensure that all operational activities adhere to internal IT policies, security guidelines, and ISO/ITIL standards.
11. Support the Cloud & Infrastructure teams in minor maintenance tasks, patching windows, and service restarts.
12. Ensure that system updates and patches are applied regularly, minimizing disruptions to the business processes and end-users.
13. Provide operational support for IT initiatives related to digital transformation or process improvement.
Desired Educational Background:
Bachelor’s degree in computer science, Information Technology or a related field from a recognized university.
Language Requirement English, Arabic
Desired Experience
inimum 1-3 years of related experience
Job Specific Skills
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP), operating systems (Windows/Linux), and cloud platforms.
• Skilled in interpreting alerts and distinguishing between false alarms and actionable incidents.
About Malomatia
malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
Our mission
Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
Our vision
To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
Driving change that makes a real impact
Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.