- Lead end-to-end research initiatives including market studies, competitor benchmarks, customer experience research, and industry benchmarking.
- Design and execute quantitative and qualitative research methodologies, including surveys, interviews, focus groups, and desk research.
- Analyze survey findings and research outputs to identify trends, opportunities, and business implications.
- Translate complex and ambiguous business questions into structured research approaches and analytical frameworks.
- Synthesize large volumes of data into clear, concise, and decision-ready insights.
- Apply a consultative and structured problem-solving approach to support business and strategic initiatives.
- Connect research findings to business objectives and formulate practical recommendations.
- Craft business cases that links findings to business objectives and financial outcomes so leaders can make decisions to invest, priorities or stop.
- Challenge assumptions through forward-looking perspectives and evidence-based analysis.
- Support Strategy, Innovation, and Discovery teams with actionable insights and strategic recommendations.
Stakeholder Engagement
- Partner with stakeholders to understand business challenges and research requirements.
- Present insights, recommendations, and research findings in a compelling and influential manner.
- Facilitate discussions and workshops to gather insights, align stakeholders, and drive outcomes.
- Curate and maintain research repositories, knowledge assets, and insight libraries.
- Monitor emerging market trends, consumer behaviors, and industry developments.
- Leverage AI-enabled tools such as Microsoft Copilot, Claude, or similar technologies to enhance research productivity and analysis.
- Support and mentor junior team members on research methodologies and project delivery.
- Coordinate research activities, timelines, vendors, and stakeholder engagements.
- Ensure proper documentation and governance of research outputs.
- Qualifications
- Bachelor's Degree in Business, Economics, Marketing, Statistics, Psychology, Social Sciences, or related disciplines.
- Postgraduate qualification is an added advantage.
- Minimum 4-5 years of experience in consulting, strategy advisory, research, market intelligence, analytics, or insights-related roles.
- Experience in management consulting, strategy consulting, or market research firms is highly preferred.
- Banking experience is advantageous but not mandatory.
- Proven experience in quantitative research design, survey development, analysis, and interpretation.
- Strong analytical and critical thinking skills.
- Structured problem-solving and consultative mindset.
- Quantitative and qualitative research expertise.
- Ability to convert insights into business recommendations.
- Excellent stakeholder management and communication skills.
- Workshop facilitation and presentation skills.
- Familiarity with Agile ways of working.
- Proficiency in AI productivity and research tools (e.g., Microsoft Copilot, Claude).
- Strong report writing and storytelling capabilities.
- Attention to detail and execution discipline.