At The Ritz-Carlton, Melbourne, our Ladies & Gentlemen are the heart of our exceptional guest experience.
We are currently seeking an enthusiastic and organised Housekeeping Office Coordinator to join our award-winning Housekeeping team. In this key role, you will be the operational hub of the department, ensuring smooth communication, efficient administration, and seamless coordination across the hotel.
If you are a proactive problem-solver with a passion for hospitality, exceptional attention to detail, and the ability to thrive in a dynamic luxury environment, we invite you to bring your talents to The Ritz-Carlton, Melbourne and be part of a team dedicated to setting the standard for excellence.
About the Role:
As the Housekeeping Office Coordinator, you will be the administrative hub of the department, providing vital support to the Housekeeping leadership team and ensuring the efficient day-to-day operation of the department. You will play a key role in coordinating communication, managing departmental administration, supporting payroll and rostering activities, maintaining records, and assisting with operational reporting.
This role is ideal for someone who thrives in a fast-paced luxury environment, enjoys working collaboratively across departments, and takes pride in delivering exceptional organisational support.
Key Responsibilities:
- Demonstrate proficiency in Opera PMS and Microsoft Office applications, with the ability to navigate systems accurately and efficiently.
- Coordinate daily administrative functions to support the smooth operation of the Housekeeping department.
- Maintain accurate records, departmental reports, spreadsheets, and operational documentation.
- Ensure timely and accurate reporting and processing of room damages, minibar charges, lost property, and other housekeeping-related transactions.
- Act as a key communication hub between Housekeeping, Front Office, Engineering, and other hotel departments.
- Support the Housekeeping leadership team with scheduling, reporting, guest requests, and departmental administration.
- Build positive and professional relationships with team members across all levels of the hotel.
- Proactively identify challenges and implement effective solutions to support operational efficiency.
- Successfully manage multiple priorities while maintaining exceptional attention to detail.
- Support the team in achieving productivity goals and operational standards.
- Demonstrate flexibility and adaptability in response to changing business needs.
- Remain composed, professional, and solution-focused in a dynamic luxury hospitality environment.
- Bring a positive attitude, strong sense of initiative, and genuine passion for supporting others.
- Exhibit patience, empathy, and professionalism when assisting both associates and guests.
About You:
- Previous administrative or coordinator experience, preferably within hotels, hospitality, or a fast-paced operational environment
- Strong organisational skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook
- Ability to manage competing priorities and meet deadlines
- Professional presentation and a positive, service-oriented approach
- Strong interpersonal skills with the ability to build relationships across all levels of the hotel
Why Join The Ritz-Carlton, Melbourne?
- Exclusive discounts hotel stays at all Marriott International properties for you, your family and friends
- Exclusive discounts on Food and Beverage for you at Marriott International properties
- Exclusive retail discounts through our mPerks platform achieving savings on you daily purchases such as at both major supermarket retailers or purchases a little less essential as well
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within The Ritz-Carlton or the wider Marriott International portfolio
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Work for the largest and leading hotel company in the world which values equality, diversity and inclusiveness.
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
At Marriott International, we are committed to fostering a diverse, equitable and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences.