Responsible Business –

Records all entries on traffic sheets
Report on logbook daily
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Advises defects on switchboard equipment to Supervisor
Maintains a clean work environment
Maintains detailed knowledge of the Hotel’s fire, life and safety system
Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
Advises defects on switchboard equipment to Instant Service Manager/Supervisor
Maintain Hotel Information

Elevating Guest Experience –

Process all incoming and outgoing calls accurately and courteously
Records and controls accurately wake up calls
Pages guests in co-operation with concerned departments
Assists guests with international calls and directory queries
Refer to guests by name whenever possible
Abides by principles of guest privacy
Handles guests needs or requests and reports complaints to the Telephone Supervisor
Aware of local telephone listings and frequently dialed numbers
Attends to all guest queries and request promptly