Operational Excellence Specialist – Houston, TX
Operational Excellence | Continuous Improvement | Lean / Process Improvement | Operations
Mustang Rental Services is seeking an Operational Excellence Specialist to help improve how we work across our rental operations. This role is ideal for someone who enjoys solving problems, working with data, improving processes, and partnering directly with employees and leaders to turn ideas into measurable results.
You’ll work across our operations to identify opportunities, facilitate improvement activities, strengthen standard work, and help build a culture of continuous improvement and operational excellence.
Whether you already have experience with Lean/Continuous Improvement or have an operations, engineering, quality, or business background and want to build your career in Operational Excellence, this is an opportunity to make a visible impact in a hands-on environment.
What You'll Do
As an Operational Excellence Specialist, you’ll work closely with branch and operational teams to improve efficiency, consistency, productivity, and customer outcomes. Key responsibilities include:
Lead and support Continuous Improvement (CI) initiatives across branch operations
Facilitate Kaizen, 5S, process mapping, root cause analysis, and structured problem-solving activities
Analyze processes to identify waste, inefficiencies, risks, cost drivers, and opportunities for improvement
Help teams develop and implement practical solutions that improve productivity, quality, cycle time, and execution
Support standard work development and adoption across locations
Monitor operational KPIs and performance trends to identify gaps and improvement opportunities
Participate in daily accountability and operational performance reviews
Track improvement projects, action items, results, and measurable benefits
Support visual management tools, tier boards, dashboards, and Continuous Improvement reporting
Help deliver Lean and Continuous Improvement training to employees and frontline leaders
Coach employees on basic Lean principles, structured problem solving, and everyday improvement
Partner with operations, quality, and support teams to implement and sustain improvements
Build employee engagement and encourage teams to take ownership of improvement opportunities
Help ensure improvements are implemented, measured, and sustained
What We're Looking For
We're looking for someone who is curious, analytical, collaborative, and comfortable working directly with operational teams.
Preferred qualifications include:
Bachelor's degree in Engineering, Business, Operations, or a related field, or 1–3 years of relevant experience in operations, quality, engineering, or Continuous Improvement
Equivalent combinations of education and experience will be considered
Foundational understanding of Lean, Continuous Improvement, process improvement, or structured problem solving
Experience working with KPIs, operational data, or performance reporting
Strong analytical, critical-thinking, and problem-solving skills
Strong communication, facilitation, and collaboration skills
Ability to work effectively in a fast-paced, hands-on operational environment
Proficiency with Microsoft Office; experience with ERP systems, dashboards, or reporting tools is a plus
Ability to build relationships and work effectively with employees at different levels of the organization
A proactive mindset with the curiosity and initiative to challenge existing processes and find better ways to work
Lean Six Sigma or Green Belt certification is a plus, but not required.
What Success Looks Like
In this role, you'll help Mustang Rental Services:
Improve consistency and standard work across branch operations
Reduce process variation, inefficiencies, and unnecessary costs
Improve productivity, throughput, and cycle times
Strengthen operational accountability and performance visibility
Increase employee participation in Continuous Improvement
Build sustainable processes that support continued growth and profitability