Data and Process Manager for our International Non-Life team

Location Leudelange
Experience Level Experienced
Home Office Yes, partially possible

Your Job in a Nutshell

• Within our International Non-Life department, we are building a new Pan-European business branch operating under the Freedom of Service (FoS) regime.
• Our ambition: bring innovative insurance solutions to B2B partners across Europe — from MGAs and brokers to corporate clients seeking fronting solutions for their captives.
• As Data and Process Manager, you will play a key role in structuring and supervising the entire data process exchange for our international operations.
• You will also be in charge of building processes and optimizing them to create the most efficient organization. You will ensure that data provided by third-party are handled efficiently, compliantly, and in line with Baloise's best practices — a cornerstone of our competitiveness.
• You will work within a multidisciplinary international team operating in start-up and agile mode, reporting directly to the Head of International Non-Life.
• You will be part of an international team shaping a new line of business within a stable and reputable insurance group, with the opportunity to make a tangible impact on our European growth story.

What you can expect

Your main missions will be to:

Financial Management and Data Quality:

• Manage operational financial flows and work closely with Finance teams to ensure the timely and accurate transmission of data.
• Ensure the consistency and reliability of technical and financial data, notably by overseeing proper data reconciliation with actuarial teams and collaborating with partners to enhance the integrity of incoming data flows.

Operational and Cross-Functional Support:

• Coordinate operations across internal teams and external partners.
• Support claims management, fraud investigations, and customer complaints handling, while assisting in the design and deployment of operational processes with partners.
• Collaborate with legal and technical stakeholders whenever required.
• Take ownership of cross-functional topics and urgent requests that have not yet been allocated within the team, stepping in where necessary to ensure business continuity and the successful delivery of activities across functions.
Process Management and Cross-Functional Coordination:
• Define, formalize, document, and continuously improve business processes, including underwriting, claims management, data flows, and reporting.
• Actively manage workflow automation and digitalization initiatives in close collaboration with IT and data teams.
• Ensure that processes comply with applicable regulatory requirements.
• Identify operational pain points and drive problem-solving and process optimization initiatives.
• Act as a central coordination point between operational teams, IT, Finance, and external partners.
• Foster collaboration and ensure seamless coordination across teams to address operational challenges.
• Ensure the timely implementation of IT solutions with our partners and proactively remove any delivery blockers.
• Contribute to the implementation or enhancement of tools and systems supporting operational management.
• Identify opportunities for operational improvement and lead process optimization projects.

What we expect

• Master's degree (or equivalent, Bac+5) in Management, Engineering, Finance, Insurance, or a related field
• At least 5 years of experience in a cross-functional role, with exposure to operational processes, technology, finance, data management, and business operations
• Proven experience in an international and/or multi-country environment is highly desirable
• Strong organizational, problem-solving and analytical skills, with a continuous improvement mindset
• Proven ability to thrive in complex, multicultural environments, ideally within agile or fast-growing organizations.
• Fluency in English (working language); additional European languages (French, German, Spanish) are an asset
• SQL language proficiency

About Baloise

We are more than a traditional insurance company: we are the personal partner for everyone who wants to feel simply safe. In addition to our traditional financial business, we are also broadening our range with ecosystems in the areas of mobility and home. We see the digital age as an opportunity to make our offering even more sustainable, innovative and customer-oriented in the future. Are you shaping it with us?

We give you the freedom to pursue your ideas. Get involved! Question us! Develop yourself and us even further! Our culture of learning and making mistakes as well as communication at eye level all make this possible. Because only together can we move forward.