Job Title: Systems Analyst III
Location: Milwaukee, WI
Contract length: 7 months
Schedule: 40 hrs; 8a to 5p Central
Pay: $35/hr to $40/hr, DOE

Must Haves (5+ Yrs' Exp):

• IT Asset Management including activities spanning IT asset lifecycle like Hardware Discovery, Validation & Reconciliation
• CMDB data accuracy and Asset Associations
• IT Asset Management Process development and documentation

Nice to Haves:

• Service Desk Plus Reporting and retention of data

Job Responsibilities

1. Hardware Discovery, Validation & Reconciliation
   • Conduct physical walkthroughs across offices, departments, and remote sites to locate, inspect, and validate IT hardware.
   • Confirm asset tags, serial numbers, physical condition, hardware model, and specific device configurations.
   • Reconcile differences between physical hardware and CMDB records; correct inaccuracies and update missing relationships.
   • Inventory reconcilliation: Execute periodic (weekly/monthly) data reconcilliation processes to compare CMDB asset records against active network discovery, cloud management, and endpoint tools.
   • Identify systemic flaws in automated discovery or manual data entry workflows and propose permanent fixes to prevent future inventory drift.
   • Identify and document orphaned, misplaced, untagged, or non-standard devices.
   • Analyze mismatched data points - such as ghost assets, missing serial numbers, incorrect lifecycle statuses, and trace their root cause
   • Work with IT and department personnel to assign financial charge code information to each asset.
2. Field-Based Hardware Tracking & Placement Accuracy
   • Maintain real-time accuracy regarding where each device is physically located--desk, room, building, or operational zone.
   • Work directly with site technicians, supervisors, and departmental contacts to confirm hardware placement changes and promote on-going asset management practices
   • Monitor and document equipment movement during relocations, renovations, department moves, and lifecycle refresh activities.
3. Device Lifecycle & Hands-On Processing
   • Support the full lifecycle of physical IT hardware, including receiving, tagging, imaging assistance, prep for deployment, and retirement.
   • Perform intake verification on new hardware shipments--matching POs, confirming specs, ensuring standard compliance.
   • Capture warranty status, purchase dates, age, and condition within the asset system of record to support refresh and budgeting decisions.
   • Coordinate secure packaging and transport of devices scheduled for repair, return, or disposal.
4. CMDB Accuracy for Hardware Relationships
   • Ensure the CMDB reflects correct associations between physical hardware and:
     • assigned users
     • business units
     • network segments
     • installed software
     • tickets, incidents, and changes
   • Validate that physical asset roles (workstation, kiosk, POS terminal, mobile device, peripheral) are correctly represented.
5. Department Engagement for Hardware Awareness
   • Build consistent communication channels with departments to understand:
     • what hardware they use
     • where it is deployed
     • how it supports their operations
     • what changes or upgrades are planned
   • Identify operational impacts of outdated, damaged, or insufficient hardware.
6. Procurement, Standards & Physical Compliance
   • Assist with verifying device requests for compatibility with standards.
   • Validate equipment specifications against approved configurations before purchase or deployment.
   • Support procurement teams with hardware-specific data, vendor coordination, and replacement justification.
7. Hardware Governance, Refresh & Replacement Insight
   • Maintain structured datasets about device age, support eligibility, warranty windows, and end-of-life timelines.
   • Assist in hardware refresh prioritization by providing accurate, field-validated data.
   • Identify high-risk devices (e.g., aging POS terminals, unsupported models, damaged equipment) and flag for proactive action.
8. Secure Hardware Disposal & Physical Chain-of-Custody
   • Coordinate the physical collection of retired devices.
   • Ensure that devices sent for disposal or recycling follow proper chain-of-custody, data wiping, destruction, and vendor compliance.
   • Assist efforts to recover residual value from salvageable equipment.
9. ITIL-Aligned Hardware Process Improvement
   • Support creation and documentation of hardware standards for end-user devices, peripherals, and specialized digital equipment.
   • Contribute to troubleshooting hardware-related issues tied to those standards.
   • Participate in governance discussions on hardware selection, approval pathways, and lifecycle processes.